We purchased three mini split and are…
We purchased three mini split and are extremely satisfied. The customer service is phenomenal.
By Jessica W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
763 reviews
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DELLA creates reliable, energy-efficient home comfort solutions, including mini-split systems, window ACs, portable ACs, pool heat pumps, and more.We’re here to help you find the right comfort solution for your space, backed by 24/7 customer support, a minimum 1-year warranty, and Lifetime Warranty coverage available on eligible DELLA mini-split systems. Shop DELLA online today and bring dependable comfort home.Visit Della Store
Della (dellahome.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
763 approved reviews, newest moderated first
We purchased three mini split and are extremely satisfied. The customer service is phenomenal.
By Jessica W.
The manufacturer delivered the parts on time they were well secure and packaged correctly there's no damage at all I'm very happy with the manufacturer at Della
By Michael G.
Had nothing but positive things with this company.Their customer service went above and beyond
By Hilarie B.
Shipped amazingly fast. Well packaged and came with everything! Easy to understand instructions and looked really good! Had one issue with an internal part and once tech support got involved was resolved VERY quickly via a replacement outside unit which was shipped amazingly fast! Works like a champ and is so very quiet.
By Steven S.
Great value and good service. Della sent me the parts needed to fix my wall-units. Quick response Thank you
By Sean K.
I just recently bought a Della Minisplit system. We had some issues with shipping and product. After jumping on a call with Della they solved the problem and made things right. I would highly recommend Della for their customer service and follow through.
By Michael
It's very refreshing to know i can call a company for help and actually speak to a customer service rep. Even though she was unable to fix the issue she reassured me that her tech support would be able to and she was right. I spoke to a young man and he walked me through the issue and how to fix it. It was quick and easy
By Reba
I purchased a Della dual zone mini split with a 9000 and 12,000 BTU unit. The the unit has worked well both heating and cooling. I've had problems with the remotes, failing and difficulty getting Della to replace although I'm still under warranty.
By Ann