Easy ordering and delivery process
Easy ordering and delivery process. The 36,000 BTU unit works wonders in our space! Would highly recommend
By James M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
763 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DELLA creates reliable, energy-efficient home comfort solutions, including mini-split systems, window ACs, portable ACs, pool heat pumps, and more.We’re here to help you find the right comfort solution for your space, backed by 24/7 customer support, a minimum 1-year warranty, and Lifetime Warranty coverage available on eligible DELLA mini-split systems. Shop DELLA online today and bring dependable comfort home.Visit Della Store
Della (dellahome.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
763 approved reviews, newest moderated first
Easy ordering and delivery process. The 36,000 BTU unit works wonders in our space! Would highly recommend
By James M.
Awesome customer service, shipped out same day and was at my door within a couple days. Couldn’t ask for anything else!
By Hunter
While I like the mini-split unit. Their customer service is horrible. I've called them 4 times in the last two weeks and sent 3 email messages about adding an extra indoor wall mounted unit. Still not reply and no help.
By Jimmey T.
Response from Della· Mar 7, 2025
I wanted to apologize for your experience with this order and for the inconvenience caused to you. I definitely understand how disappointing this has been and assure you we will do our best to assist you. We usually reply email via 24 hours, if you do not receive a reply, we may not receive your message. Could you please kindly contact us via Della live chat and we can reply to you within 2 minutes to quick assist you, thank you!
Great unit, easy install. Works perfectly. Great price & free shipping.
By Joshua F A.
The customer service I have received is truly amazing. I am so happy to have chosen Della Home for my homes mini splits and portable ACs. The level of care and professionalism from their support team is unparalleled, and they get back so quickly.
By Evan
Mini split is working great. It came damaged and they replaced the unit at no charge.
By Lincoln E.
Super nice folks on the phone, Great customer service. I have purchased 3 of these now and recommend them to everyone!
By Beth Mc C.
I would they really recommend this company to anyone. This was my first time purchasing this brand and even though I purchased through Amazon and not directly through the manufacturer the representative I worked with still went above and beyond to make sure that my issue was resolved and it was resolved in a very timely matter.
By Misty