Delicate LeatherReviews of delicate-leather.com

I have experienced a lot of online purchases and have had some issues with customer support and customer service but this particular purchase was made a success because of the customer service and support I received was fast efficient knowledgeably of the product the turnaround time for messages was very fast the politeness’s made me feel I was cared for and my satisfaction was important if you are thinking abut buying from this company rest assured you will get a good deal and you will get the best service EdC

This a scam. I ordered a grey steering wheel cover as advertised on the website. I received a black cheap cover that was not what I ordered and that was not even on the website. I emailed them to send the correct one and take this one back. They did nothing. I had to file a dispute with my bank. DO NOT WAIST YOUR TIME AND MONEY.

I recently ordered a custom steering wheel cover from Delicate Leather, and while my initial order arrived without the requested logo customisation, what happened next completely blew me away. As soon as I received the product, I contacted their support team with photos and a copy of my order. Despite being based in Australia and them in the USA, the response was almost immediate. No back-and-forth, no excuses, just outstanding customer service. They acknowledged the issue straight away and are sending the correct customised cover without question. I purchase a lot of products online, both locally and internationally, and I can honestly say I have NEVER experienced this level of customer care and resolution. Many businesses could take a serious lesson from Delicate Leather when it comes to customer satisfaction. On top of that, the quality of the steering wheel cover itself is absolutely beautiful, premium, well-crafted, and clearly made with care. This experience has completely won me over. I will definitely be purchasing from Delicate Leather again and recommending them to others without hesitation. Just WOW.

BUYER BEWARE!!! Placed an order for a car seat and back rest. Received an email 5 days later giving a production and shipping timeline. The following day, received another email stating that the item I ordered was out-of-stock and offered two alternatives I could chose from and they would give me a $10 refund if I chose one (bait & switch). Only problem was that according to their website the alternatives were $50 dollars cheaper than what I had ordered and weren't even made of leather. Of course I responded to their email and turned down their offer and indicated I wanted my money back. I received an automated response from "Jessica" indicating someone would get back to me in 1-2 days. I received an email indicating that the order was canceled and they would refund my money. A few days later I received another email indicating that the order was canceled, but no refund had been processed yet. It indicated it would take 2-4 days. It's amazing that when I placed the order it only took them a matter of moments to debit my account. Finally received a refund, however they held on to my money for over 2 weeks. Would not recommend ordering from this company....

I just got a brand new Mazda CX 90 with white Napa leather interior. The steering wheel is black and I wanted to add a cover to it to give it a little bit of color to match the seats. Even though Mazda says the seats are Napa White, they aren’t really white. They’re sort of a very light beige. So I ordered the Ultra-Thin Nappa Leather Steering Wheel Cover – Breathable Non-Slip Protector in Apricot White from Delicate Leather. On my monitor that seemed to be the best color match for my Mazda seats. Once it arrived, I realized it was too dark- definitely more of a light tan compared to a light beige/off-white. The steering wheel cover itself is sturdy yet thin with a nice perforated leather material. I didn’t want anything too bulky and I wanted it to look custom. This steering wheel cover fits the bill. But what I am most impressed about is Delicate Leather’s customer service. I contacted them about the color not matching and wanting to exchange for a different color. In less than 24 hours they responded with an offer to send out a new steering wheel cover in the proper color (I chose ivory white). I could keep the original cover as long as I wrote a review. Win-win situation! I admire a company that values their customer’s time and energy. Good customer service is a lost art today. Delicate Leather has earned my trust. They will be my go-to in the future.

Excellent customer service!

Product is great and feels great in your hands. I love the look of it. It really enhances the cabin of my car. And I had a minor issue with customer service they took car of for me,

Great Customer Service -- Prompt and Polite