Delicate LeatherReviews of delicate-leather.com

We meant to order a light brown color for our leather repair patch and thought that is what we ordered. After two weeks we had not yet received our order (the website claims two week shipping but does NOT let customers know that processing will take two weeks) and contacted Delicate Leather to cancel; however, they let us know that the order was still being processed and we couldn’t cancel. It took another two weeks to get our item, and it was a dark brown color. We contacted them to return the item and they said we couldn’t return our item (even though we are sure we ordered the light brown color) but that they would send us the light brown patch at no cost. We’d rather get a refund (even with return shipping and a restocking fee), but will simply accept the light brown color. We needed the correct product within two weeks, but now will have to settle for the correct product which will undoubtedly take another two weeks. Plus we were required to leave a review before they would send the correct color.

I ordered trunk organizer for my BMW. It was advertised as an accessory for that particular car. The total cost was $65, so I expected good quality. The shipping time took about 2 weeks. I received it yesterday, it is VERY poor quality. I have requested return information and was offered 80% refund and keep the product...that I don't want!! I'm currently waiting for a refund!

Good and easy to use

Colors depicted in your website do not match what I have received. I received a black and dark brown and what was ordered was black and saddle brown. You also had a back order on the Infiniti insignia; and finally as a small business which I enjoy supporting shipped it via a means that took over three weeks for delivery. Those features do not distinguish you from your competition. Disappointing

The quality of the steering wheel cover I ordered seems to be very good. However, when you order for a particular vehicle, you often receive a cover that is too small. Their sizing i inaccurate and when asked to exchange, not return, they refuse. It's a shame that they don't have their selections correct. Even if they had exchanged, the hassle of the administration to handle what in essence is something so easily handled goes to the companies culture, their ability to deliver what they claim online, and ultimately their value and treatment of customers.

The items we ordered were of cheap thin and low quality vinyl. They were a gift for a new Mercedes owner and we were too embarrassed to give them as gifts. We are within 7 days of the items arrival and we are hoping that we will be able to make a return. We have written in. The process is cumbersome. Update**** after some back and forth we were offered a full refund.

Looks too fake ,(the leather, the carbon fiber)… it was too bulky also . color was nice