Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
175 reviews
DecorativePlumbingProsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Decorative Plumbing Pros offers an easy solution for finding those hard to find fixtures and genuine parts from exclusive decorative plumbing and architectural hardware companies such as Bouvet, Duravit, Franke, Phylrich TOTO, and more.DecorativePlumbingPros.com is the internet division of the brick and mortar retail showroom for decorative plumbing and architectural hardware sold exclusively for the high-end residential market.Our mission is to specialize in products and product lines you will not find in the big box retail outlets.
DecorativePlumbingPros (decorativeplumbingpros.com) has 175 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
175 approved reviews, newest moderated first
Very helpful representative on the phone helped me locate the part I needed…and she made sure I received it quickly.
By Geeta P.
Response from DecorativePlumbingPros· Mar 10, 2023
Thanks! happy to help anytime!
My customer service experience over the phone was very pleasant and efficient I had ordered the wrong size part and you made the exchange for the correct size part very quick and simple
By Donnell C.
I found a hard to find item here at a very good price. Customer Service (Gibi) was very helpful. Advised back order time up front and advised shipping information as requested. Item was as described and well packaged. I would order from this company again.
By Leslie
Item still has not shipped. Was not available in house even tho I was not informed of that when I ordered or I'd have ordered elsewhere.
By John Z.
Prompt delivery. Items correct and as expected.
By Achim
Excellent communication. Great prices. Cash shipping.
By customer
I was pleased with the customer service rep who helped me order, but I was disappointed in the shipping of my purchase. I ordered in early Dec expecting to receive the items before I left on a trip 2 weeks later. I was disappointed that it took them 10 days to ship.
By Jeffrey
Great price. Great communication. Very fast shipping.
By Rambo
