DecorativePlumbingProsReviews of decorativeplumbingpros.com

Price wa competitive .Delivery was on time as promised

After placing the order, I received the confirmation and shipping notification. However, FedEx provided incorrect information regarding the shipping destination, which caused some confusion. Aside from that issue, everything else was handled well.

Good communication, prompt shipping and tracking available. Product arrived quickly and was as expected

I believe I did not receive the name brand product (Franke) but rather a generic. On the DCP website, they show a picture of the part in a package that has the name Franke, suggesting that the product is made by Franke. However, I received the part in a plain plastic bag, suggesting it is a generic replacement part, that might not last as long. Otherwise I would have given a 5 star rating.

They had a hard-to-find product in stock. It was shipped in a timely fashion, and they responded to my email querying its status. Four stars instead of five since they didn’t proactively provide the ship date and status. I would do business with them again.

The order process was quick doing it online. But when I called to find out when the cartridge would be delivered, they said they needed to talk to me about verifying my order. So that was done on Thursday. On Monday they left a message wanting to talk to me about verifying my order, again. It was straightened out and we received the cartridge about five days later. Not a huge problem, but their software needs to be cleaned up.

Order is smooth, delivery on time, shipping and handling fee is higher than expected.