DecorativePlumbingProsReviews of decorativeplumbingpros.com

Item arrived broken/cracked in many places (packaging was fine, not likely shipping damage). Emailed twice, no response after 8 days. Called, went to voicemail (mailbox full). Filed a complaint with paypal for a refund.

Took payment but parts not even in stock. Had to call in to confirm that they were ordered. A couple weeks out and they still have the money and no parts. A complete joke of a company. Why list parts needed by customers when you dont have them? And take the money to boot!

Never got my part. And no customer reps

I’m still waiting for delivery.

I still haven’t received the item. I bought it online and then a week later I received an email that it is on back order. I would not have bought it if your company didn’t even have it.

After waiting a week after ordering new vent fans, received an e-mail saying no longer available. I did receive a refund though.

I ordered two items and you sent me one of the wrong item. I tried to email the email address on the invoice and it rejected. I tried calling the 1-800 number and it is out of service. I left a message on direct phone number I found on the internet and no one returned my call. I would not order anything from them again

I ordered a part to repair a clients plumbing. Purchasing completed with no issues and I was told I would receive an email confirmation. I did not think I received one and sent an email to their contact email stating such. I later found their mail to me in the spam folder which said it was back ordered and I'd receive it in 3 weeks. This of course wasn't acceptable as my client is without use of their toilet. I replied using the email I received from them stating that I'd prefer to cancel the order but again got no reply. This is not how you do business. Lesson learned is to only purchase from sites that state it is in stock before you purchase the item.