Customer service was great
Customer service was great, I had to talk to someone regarding my order.
By Rosa R.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,113 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,113 approved reviews, newest moderated first
Customer service was great, I had to talk to someone regarding my order.
By Rosa R.
I am very pleased with Darwin’s raw food. It is an excellent company with a great product.
By Erin S.
My cats won't touch the raw food,if I mix it or not!now, I'm stuck with a hundred and something worth of worthless cat food! I'm not happy at all
By Andrew E.
Response from Darwin's Natural Pet Products· Jan 15, 2026
Hi, Andrew! We are so sorry that your experience feeding raw has not gone well. Please feel free to reach out to our customer service team at 877-738-6325 to inquire about a refund, and ask us any further questions about how to feed raw! Thanks!
Great product !
By Arthur N.
Timely delivery, always frozen. Product sometimes has large pieces of veins that are not appropriate for small breeds.
By Mike C.
Response from Darwin's Natural Pet Products· Jan 15, 2026
Hi there, Mike. We are so sorry that your product has not been up to our standards. Please call our customer service team at 877-738-6385 to let them know of this issue. Thanks for being a Darwin's customer!
Great customer service
By Kera K.
Darwin's quality is always consistently exceptional. I have tried other raw food suppliers and they have not been able to meet the bar that Darwin's has set. My Huskies thank you for keeping them healthy and strong!
By Kristyn B.
Response from Darwin's Natural Pet Products· Jan 14, 2026
Kristyn, thanks for your kind words! We strive for the best quality, and we are so happy that your huskies are thriving!!
Amazing customer service always! And, our pup loves it and does so well on Darwins! We do half kibble, half darwins.
By Maya