Liz was very helpful. Thank you!
Waiting for delivery of my order. So far it's been a good experience
By Barbara K.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
660 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional custom pens company, focusing on the brand promotion of customers. Custom pens play an important role in brand promotion and career promotion, which is well known to business personnel.CustomPens.com is a professional business gift company that can create high-quality promotional items and brand images for you.
Custom Pens (custompens.com) has 660 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
660 approved reviews, newest moderated first
Waiting for delivery of my order. So far it's been a good experience
By Barbara K.
Liz was extremely responsive. There were a few changes to be made and her and her team turned around the proofs in seemingly no time.
By Andrew D.
Judy's customer service was phenomenal. Her promptness and eye for detail were outstanding. I look forward to working with Judy and this company in the future.
By Sarah M.
Judy is simply the best! I have worked with her on many projects and all went as smooth as glass!
By AA
Grace is the absolute best in the industry!!!! I searched everywhere for a pin provider, but Grace’s design was by far the nicest. She was prompt and willing to make any changes I requested. I’m pretty sure I only mentioned once about a complaint I had in the past with another provider that the backing of their pins would fall off easily. She designed mine with 2 rubber backs! She even held the package for me and waited to send it so that I would receive it the exact day I needed it. Once she shipped them, they were delivered incredibly fast. I also compared prices with multiple companies and this was the best pricing I received! Her customer service is unmatched and deserves merit. I will have to order again next year, and I’ll be contacting her directly for that and any future needs. Thank you Grace!!
By Pati F.
Liz on the customer service team was amazing! She was very responsive and helpful. She let me know what was going on every step of the way and even helped me alter the final design after I had submitted the payment. Definitely will use for future orders!
By Paul R.
Jessica is the best!
By Graphic G.
The best challenge coins and pins, great value and Judy provided Outstanding customer service
By X S.