Prompt Service
Great service fast replies.
By Chad S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
660 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional custom pens company, focusing on the brand promotion of customers. Custom pens play an important role in brand promotion and career promotion, which is well known to business personnel.CustomPens.com is a professional business gift company that can create high-quality promotional items and brand images for you.
Custom Pens (custompens.com) has 660 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
660 approved reviews, newest moderated first
Great service fast replies.
By Chad S.
Eva did an excellent job with fantastic art, responsiveness, and customer service. I will be a return customer.
By Rob
Update: customer service reached out and made it right. I appreciate that. Would recommend custom pens. First of all Fay was excellent with the process of ordering the pens. They shipped quickly and the personalization was correct. Secondly I was so disappointed in the pens. For $188 for 50 pens I was expecting the quality to be better. The Promo Metal Click Ballpoint Pen With Grip was not a professional sleek (nice) pen. I was also expecting a heavier pen. I like to write w pens with some weight to them. These were very light especially for a metal pen. I wanted to love these but it just did not meet my expectations.
By Emily E.
Great communication with the company. I had placed a order wrong order by mistake and got a email from Celia telling me about the mistake. If i didn't receive that email, i would have not found out about the mistake until it was too late.
By Rowen
Great Customer Service! Very east to work with and reliable.
By Daniel
Julice made the whole experience smooth and I enjoyed working with her.
By HH
I recently went to school for the first time in 6 years, Evelyn helped me get my product exactly how I wanted it and get it shipped and underway far faster than I could ever imagine. Her attention to detail is amazing and I highly recommend her to anybody that needs help!
By Eli N.
The service, the communication, and the overall understanding of what i requested and purchased.
By Trey T.