Liz has been super helpful and great…
Liz has been super helpful and great customer service. Will use this company again.
By Spencer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
660 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a professional custom pens company, focusing on the brand promotion of customers. Custom pens play an important role in brand promotion and career promotion, which is well known to business personnel.CustomPens.com is a professional business gift company that can create high-quality promotional items and brand images for you.
Custom Pens (custompens.com) has 660 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
660 approved reviews, newest moderated first
Liz has been super helpful and great customer service. Will use this company again.
By Spencer
Lilian was extremely helpful and very responsive with providing all my patch needs.
By Corey
Looking forward to getting our new patches soon! Great help with design and adjustments from Lilian. She was really helpful in making our product exactly what we were looking for.
By Devin D.
Fantastic! The patch is excellent and the customer service rep (Lilian) was great!
By Len-rod M.
I love how easy it is to create custom pins, and the customer service has been great (thanks Fay!). The product arrives quickly and looks just as I expected. We've been creating custom pins for employees on their milestone anniversaries and everyone loves them.
By Michael
Always prompt in their responses and A+ customer service
By Academy A.
Celia is quick to respond and ensure my needs are met. Great to work with. Thank you Celia.
By Thuong N.
Celia very courteous and efficient. I liked that she kept me informed about the status of my order of patches.
By Shirley