The products are very quality
The products are very quality, brilliant communication and they deliver very quickly.
By Brittany W.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
52 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Supplying businesses across the USA, UK, Canada, and Australia with our range of over 100 different box styles. Our high-quality products come with great prices meaning greater savings for you and your business.
Custom Made Packaging (custommadepackaging.com) has 52 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
52 approved reviews, newest moderated first
The products are very quality, brilliant communication and they deliver very quickly.
By Brittany W.
I have tried many companies of packaging for my business but most of them don't deliver the boxes on time and the quality is pathetic but this company deserves the 5 star rating. I'm living in Sydney and one of my friend who is living in US referred this company. John is so polite and understand my concerns so well. Only thing that I think this company needs to focus on is to open their proper facilities in AU just like in US. Other than that I think none of other packaging company can beat their quality and turnaround time.
By Elliot N.
Response from Custom Made Packaging· Oct 28, 2021
Thanks for your feedback Elliot. From past few months, our management have noticed a good response from the clients in AU and now they are working to setup our own production facility in Queensland which will be operational in the end of next month and our clients in AU will be notified via email regarding this. Once it will be operational then the turnaround time will be reduced to 5 days or less.
Happy with the quality of my kraft boxes. I received them within a week! Amazing work guys 👌
By Shane
Response from Custom Made Packaging· Jan 31, 2022
Hi Shane, It's always pleasure working with you and thanks for sharing your thoughts and giving us 5 - star review. Warm Regards, Custom Made Packaging
Aggressive company to work with. I'm living in Kansas and every day I got an email to update of my order even I have the tracking details already!!! Their honesty, responsiveness, and the network of their production units are beyond words. I'm truly impressed.⭐️
By Brandon Y.