Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
52 reviews
Custom Made PackagingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Supplying businesses across the USA, UK, Canada, and Australia with our range of over 100 different box styles. Our high-quality products come with great prices meaning greater savings for you and your business.
Custom Made Packaging (custommadepackaging.com) has 52 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
52 approved reviews, newest moderated first
I'm a new customer and received my order today. The quality of the boxes is much better than I expected, and I really love the foiling on them. One concern is that they should open a store in Salt Lake City— it's tough for me to travel all the way to Missiouri to finalize every production material.
By Julle
I visited their facility in MO today to finalize my design mockup. Their team is highly cooperative. I told them I won't be available on weekdays due to official engagements and request them if they can meet me on Sunday to finalize my design and they AGREED! How great that is and I truly appreciate their committment to recycling and using sustainable approved inks for my boxes. I really enjoyed the facility tour today and in the end I also want to thank Jennifer who made this arrangement possible.
By Lori M.
Katherine was great - she really understood the brief and had great communication with us during the proof development phase. I'm very happy with support she provided overall.
By Customer
Response from Custom Made Packaging· May 10, 2025
Thank you so much for the kind words! We're really glad to hear that the brief and proof process met your expectations. It was a pleasure working with you, and we're always here to support you on future projects.
Matt was extremely helpful aswering all my questions and provided proofs and suggestions. He was also great in finalizing the order and clarifying billing and shipping info.
By Martin B.
Response from Custom Made Packaging· May 10, 2025
Thank you so much for your kind feedback! We're glad we could assist with your questions and provide the information you needed. It's great to hear that the ordering, billing, and shipping process was clear and smooth. If there's anything else we can help with in the future, please don't hesitate to reach out.
Design team helped me setup my template file according to my box dimensions really quick. The design services they provided me was outstanding.
By Adriana C.
Response from Custom Made Packaging· May 9, 2025
Thank you so much for your kind words! We're thrilled to hear that our design team was able to quickly set up your template and provide outstanding service. It was a pleasure working with you, and we’re always here if you need any further assistance.
The boxes were well priced (bought 75, the minimum order size), high quality, and the packing tape so much better. Order arrived quickly and, as over £190, no P&P charge. Cannot fault the service and will be back.
By Jurran K.
Response from Custom Made Packaging· May 9, 2025
Thank you for your wonderful feedback! We're delighted to hear you were happy with the quality and pricing of the boxes and tape, as well as the fast, free delivery. It's great to know everything met your expectations, and we truly appreciate your support. We look forward to welcoming you back soon.
Thank you, Steve, for all the great information and teaching you have given. I appreciate all of your help in placing the right order for me.
By Billy
Response from Custom Made Packaging· May 6, 2025
Thank you so much for your kind words! We're really glad we could help you place the right order and provide the information you needed. It was a pleasure assisting you, and if you ever have more questions or need support in the future, we're always here to help.
I had the experience of working with Matthew and Brianna from Custom Made Packaging on my newly launched skincare product packaging (boxes). Both were extremely professional in their communication, which I appreciated in comparison to other packaging companies that overwhelm you with communication, making it seem like they are only interested in assuming your business and not actually helping. Matthew was extremely helpful in ensuring I had the appropriate templates to work with and always answered all of my questions thoroughly. Brittany was diligent in reviewing my work for me and addressing any design issues prior to printing to ensure I had the best possible product. I was thrilled with the quality of my end product. Shipping times were also excellent and my product arrived well packaged and without any damage. Overall, very happy, would recommend and plan on working with Custom Made Packaging again!
By Sarah B.
