CurologyReviews of curology.com

As I have lost my job I canceled my subscription with Curology, before my first shipment went out. Yet the company has still packaged the expensive skin treatment for shipping. I reached out multiple times requesting my account be canceled and have received a response. This an example of companies taking advantage and shipping merchandise after an account has been canceled. I will be filing a complaint with the better business bureau as well.

They lock you into a subscription and then if you cancel they won’t send you the advertised sample kit. Total bait and switch.

The product helped me, but it’d be nice if they gave you a reminder that they’re going to charge your card. Three times I have been charged and shipped a new box when I haven’t even finished the last bottle I received. They refuse to accept a return even if you haven’t touched or opened the box. It’s very frustrating

Scumbags! Don't give them your credit card number! I used Curology for two years with no issues. Then I moved to a crazy humid climate and now I'm barely using the moisturizer that comes with my cleanser...I currently have 2 full bottles here and was ready to order the other items. I contacted them (you can only do so through text or email) and said that I don't want to keep paying for an item I'm barely using just to get the others and would cancel if that was the case. They texted back that they will not separate the two items, so I responded that that was ashame but that "I guess I'm done with curology then." And I went into a busy day of meetings at work. Later, I saw she responded asking if she should cancel my account. I guess I got distracted and didn't answer (on a Wednesday)...and come Saturday...I get a notification that my order had shipped AND they charged me that very same Wednesday! So after asking if she should cancel as I explained was my intention, she just went ahead and charged me!! The imbecile I dealt with on Saturday told me it was too late, it already shipped, "we're a subscription service", and that I hadn't answered the question of canceling for three days so they shipped anyway and it was my fault. BUT THEY CHARGED ME THAT SAME DAY! I don't care who you are...if you ask me if you can charge me for something and I don't answer for three years...your ass better wait three years and more for my answer. You don't get to just take peoples' money. This person eventually just stopped answering me figuring I'd give up. This is after two years of being a loyal customer. GO TO ANOTHER COMPANY. CUROLOGY IS FULL OF SCUMBAGS SCARED TO TALK TO YOU ON THE PHONE.

I’ve been using Curology since October of 2021. My skin has done a 360 and I love the products. As for customer service, it makes it very hard to have to decide if it is worth dealing with or not. There is no phone number to speak to anyone and you can only communicate with the company via text or email. I have been going back and forth in texts and emails since June 1st. I tried canceling an order the same day it was supposed to send. I had forgotten it was scheduled and did not have the $70 at the time to pay it. After an email asking for all of my information so they could cancel it, they emailed me 5 days later to tell me they were unable to cancel because it was already processed and sent. Of course it was after 5 days. Whatever, what could I do at that point. The box was supposed to be here by the 8th and a few days after it didn’t show, I contacted them again. I was told my order was lost and they’d send another one. It is now the 17th and I’m $70 short and have received nothing. Disappointed and upset are understatements honestly. Add in the fact that you can’t talk to anyone over the phone. Upsetting.

Pretty freaking good. I recommend for people out there struggling with their skin image.

So, I was skeptical at first, because I saw it as an ad on Facebook, and you know how those can be. But I went to their website and did the free skin profile and everything. You can get a free sample of the products, just cover shipping which is like $5. Considering how much I’ve spent on trying to get my face clear, it was worth a shot. It arrived super quick, and I have been using it ever since. I’ve been on it for about six months now, and my skin hasn’t looked this clear since I was eleven (I’m eighteen). But they will tell you on the website, it takes at least a month or two for fully clear skin, which is one of the reasons I trusted it. Still, I noticed a difference within about week, just in skin texture. This isn’t going to make you never have zits again, I still get an occasional pimple, but it is the best product I have used for acne, and believe me, I have tried A LOT of products. I wrote a review on here because this is where I came looking for reviews before I bought it!

The price: The free trial will renew at full price with 0 notifications of any kind. They market it is a genuine free trial, and hide the auto renewal in terms and conditions. As a subscription that renews monthly with 0 notifications of payment, and is difficult to change or cancel, it is a money grab. I was charged $80 with no opportunity for a refund even when I offered to return the box unopened. $80 is a lot for the tiny amount of product while there is affordable good skin care on the market. The skincare: The products literally gave me a RASH around my nose and eyes that has still not completely gone away months later. I tried the products in January and developed red bumps around my nose and on my eyelids, and the skin in that area got very dry. My skin isn't as dry since stopping the products, but I still have red bumps that have not gone away. The "custom" formula doesn't seem custom and is very intense. The makeup remover doesn't work, I think it's literally water. The face wash and moisturizer are fine, but you need to use a lot of moisturizer because its very lightweight, and all the bottles are small. They are small so you have to keep paying for the subscription. The skincare team: I don't like to criticize employees but they were just not helpful at all. Curology markets their team as a 24/7 professional and knowledgable team of experts. They took days to respond to every message. When I sent photos of the rash developing on my face and asked what to do or if my formula should be changed, I was told to use more moisturizer. The expert sent me copy and pasted instructions to use lotion, didn't change my formula, and didn't check if my skin ever got better. The team is probably assigned too many people at once to actually address anyone's problems because it is just a money grab. Responses to my emails were dismissive and they just didn't care. Curology uses a ton of sponsorships and ads to promote their product to young people, and in reality you are paying for overpriced products that could make things worse and a team of people that wont respond to you. Maybe this works for some people but there are just too many problems.