Saturday, November 7, 2026 · Customer reviews of US businesses
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1,322 reviews
CurologySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Curology (curology.com) has 1,322 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,322 approved reviews, newest moderated first
Curology has cleared my skin in less than a month. This is not a paid review. I recently had an issue with a shipment and a representative reached out to me to help me without me having to open another case!!!!!!!! Best customer service and the products actually work. The shipments are fast and quality
By Tiny �.
Wonderful customer service! Had a problem solved in a minute. Thank you for being so kind and helpful
By Shinu G.
Brittany K. Really came through for me today. I accidentally forgot to postpone my subscription and the order had just barley been processed but it over drafted my account (I am incredibly broke right now) and it was heading to my old address (basically I am a mess) and Brittany was able to cancel it and now my refund should be coming in a few days THANK GOD! Honestly curology has incredible customer service, been a user since 2020. Thank you Brittany!!!
By Amelia L.
Brittany K. of the Curology Success Team handled things in a timely manner and was very helpful, polite, and thorough in giving detailed clarification regarding a concern I had about my product shipment.
By Kayla
UPDATE: I was able to reach them by text and they refunded my money. It takes awhile for the text response so be patient. I still did not sign up to be charged but I got my money back. ORIGINAL REVIEW: SCAM!!! Do not use this Company. There is no phone number to contact them--Big RED FLAG!!
By Erin
Response from Curology· Feb 20, 2024
Hi there! Thank you for taking the time to share your feedback, and I'm sorry to hear that your experience has fallen short of your expectations. Please know that we are currently experiencing higher than normal volume, so some of our emails may take 72 business hours or more for a response. I sincerely apologize for this inconvience. Our Customer Success Team can also be reached via SMS at 415-200-2060. If you have concerns regarding your skincare or medical questions, you can reach your provider anytime here as well: https://app.curology.com/dashboard/consultations?tab=active
Good customer service and very nice with fast response! Thank you.
By Mandi B.
They gave me a refund very quickly and were very nice
By Elizavetta U.
Fast response time, friendly service
By Vanessa R.
