CuddledownReviews of cuddledown.com

They lied to me about the rewards program. I never signed up for there rewards program. I noticed on my credit card account they were taking out 19.95 a month. There miss leading crooks! Never ever recommend this company.

From the mailing label - Cuddledown is owned by the Popuuri Group. It is a collection of web sites. This is why you get crappy customer service, and high shipping charges.

Ugh, should have read the reviews first! Cancelled the item I wanted without notifying me (sent the one I got as a “because I’m ordering from here anyway” item, not attractive at all); crazy overpriced shipping and up charges; took FOREVER to arrive. Never again!

Very hard to deal with - long wait times for refunds, shipping charges are outrageous. I ordered a pillow that was supposed to be "standard" firmness, it was like a brick. Never will I do business with them again.

I ordered a mattress pad in December which is a great product. Happy. Fast forward, I just discovered that I have been charged $21.27 per month since my purchase for something called PGI Cuddledown Rewards. This is a total scam, I did not knowingly enroll in this program, this is so deceitful. Now see MANY BBB complaints online about their deceitful practice. Will be calling them tomorrow requesting refund of 3 months of charges and an apology for this total scam.

Terrible customer service & overpriced charges for delivery . Not only do they overcharge for original delivery , they charge 10$ to return an item that could be mailed at much less .

Very disappointing first time purchase. Missed the 48 hr. free shipping discount as no specifications for beginning and end times. Received e-mail notice at 8:29 p.m. on 3/10/25 and although I ordered before 8:30 p.m. on 3/12/25 discount was not given. Wrong math? Any customer service info link on their site only returned you to home page?? Interesting! When I called customer service "Raya" was not helpful. Reviewed my bill which I am totally capable of reading and understanding and NO info provided on policy or on recent discount criteria. Duh! Some companies give you notifications or "count downs" as to WHEN the offer expires! Must be a guessing game or "read their minds" process? Products seem nice, but costly!!! As a person on limited income I take advantage of any discount I can. And as is SO usual today, this organization is more interested in money and greed than customer service! Wonder where all their financial proceeds go? I won't order again. I don't support organizations that have poor customer service/poor business practice. Sure it doesn't matter!!!

Two issues. First, the fitted bottom sheet is oversized. Second, without signing up, I was charged a monthly fee of $19.95 plus tax. This was very deceptive. I contacted the company and the cancelled the fee and refunded me. Don't fall for the scam.