CuddledownReviews of cuddledown.com

Sheets unraveling at corner seems after 1 wash. Also they don’t allow an account to be set up and have not allowed this for years . Very strange. I do remember at the end of my purchase it said you could set up and account but something did not work and there is no “Sign in” on the website. You cannot keep track of what you have bought

I like their products, but they're too expensive. When I placed my order I was encouraged to join "Cuddledown Rewards" to get a rebate on shipping charges (which are high) plus a 10% rebate. This process was lengthy and confusing. They don't tell you at the outset that you get a 30 day free trial, and then are charged $19.99/month. When you're signing up they try to hide this info. You don't get the discount when you place your order. You have to go to a different site and enter lengthy, detailed information including the amount you are charged for shipping and handling. Your order confirmation receipt doesn't include this info, and I couldn't find it on their website, so I had to call them and ask a rude employee how much I had been charged for shipping in order to complete the form. Now I have to follow up and cancel my membership to Cuddledown rewards before 30 days in order to avoid paying the $19.99 fee. This whole process has taken about an hour, and will take even more time in the future.

Admission: I love Cuddledown products. Issue: I absolutely and completely DETEST the way they do business. 30 years ago, shopping with CD felt so warm...so "Mom and Pop". Now it's as if their only priority is wringing every last dollar out of the customer. Recently I almost broke and bought something (before I remembered my last experience) and now I'm INNUNDATED with CD ads. MORE ISN'T ALWAYS BETTER in advertising. I will NEVER buy from CD again.

CUDDLEDOWN IS ROTTEN TO THE CORE. THEY WON'T REFUND YOUR MONEY UNLESS YOU HAVE A TRACKING NUMBER. THEY ARE FILTHY AND DIRTY COMPANY. THEY STOLE $1200 FROM ME. DIRTY RATS

I wish I could give less than one star. Cuddle down has retained a Rewards vendor that is horrible. Having been a very happy longtime customer of Cuddledown I will never do business with them again, after experiencing their ridiculously bad customer service. When I made my phone order in January for some obscenely expensive sheets the agent pitched their rewards program. I was skeptical, but she assured !e that I could sign up, earn cash rewards, and terminate the contract with no problem. She assured me that my rewards check would arrive within 10 days. By March the check had not arrived. When I called I was told that my rewards had not been processed, nor had my account been closed,even though the fist agent said she would do so. I was advised that I had to print up and mail a copy of my transaction. I emailed it and also sent a hard copy. They denied they ever received either. When I called again in April I was advised that the check would be cut and mailed within 24 hours. In addition I was told that my inquiry would be "escalated". Now it is the end of July, and my appeals directly to Cuddledown have elicited form letters advising that I speak with the vendor. Obviously they do not even read customer correspondence. I am appalled at the level of deceit and misleading practices. I am making complaints to the BBB as well as my state Attorney General Consumer Protection division . Save yourself the headache of being ignored, lied to and ripped off. Do not purchase from Cuddledown!

needed to return wool mattress pad. did not keep me cool as hoped was given a return ship label. bc of this post ofc.not allowed to provide me w receipt. cuddledow. denied receiving it and won't give $200. refund. in out $200 !!

This company has been destroyed. Bought and own many wonderful products over the years from the original Cuddledown. After ordering on line it was necessary to return the item because of fit. They make returns cumbersome, expensive, uncertain and you wait forever with NO credit back after several weeks so far. This was a company I depended on for great products and service. Looks like its over!

Worst ever. They lied about emailing me that my shipping and billing address were different and then they lied about emailing me that my order had shipped. My order was delayed FOUR WEEKS and they gave me a hard time refunding the $25 shipping fee. Will never order from here again. Not worth the time and aggravation.