CuddledownReviews of cuddledown.com

Ordered something three years ago. I don't even remember what it was. However, once you are on their mailing list, you will be inundated with mailed catalogues! I've gone online and checked the appropriate boxes, but they continue filling my PO box. Make it stop!

Returning two pillowcases to Cuddledown has resulted in me deciding never to order from them again after many years of wonderful merchandise and service. Here’s what I experienced this week: (1) No return label was included even though the reverse side of the return/exchange form says: AFFIX LABEL HERE. (2) So I had to call twice to find out how to get a label. I was on hold for a very long time. The first rep. failed to send the label. The second rep. sent me a link to where I could print out the two-page label/return slip from the website. You would have thought I was returning gold bricks or a tiger. (3) Printing out the two pages sucked up a great deal of ink from my home printer due to all the bold text, lines, borders, QR codes, etc. (4) Now to repackage the set of pillowcases, locate an FedX office, and make that round trip, after paying Cuddledown an additional $10.95 for the label AND $2.50 for carrier imposed surcharge added to the $59.00 for the pillowcases and $16.49 for S&H. This is not good customer service. It is disrespectful to customers. Customers shouldn’t have to do all this work to get two pillowcases ready to send back. The ultimate insult is that I had to pay $10.95 for the return label. And the instructions warn that a refund can take four to six weeks. BTW, the pillowcases are paler than they are on-line.

Sheets I ordered did not arrive for over a week- no shipping notification, nothing. They said they required additional information for credit card. I cancelled due to their inefficiency. This month my credit card was billed $18.26 as a repeating charge. I have received nothing from them and did not sign up for anything. DO NOT BUY ANYTHING from this company. Numerous other people on this website have had similar problems.

I am receiving unauthoized automatic $20 monthly bills sent to my credit card for some kind of "membership" that I did not enroll in.

I have bought several items from Cuddledown and have been pleased with their quality. However, a recent purchase required customer service intervention and they completely dropped the ball. On 11/17 I ordered a comforter from them. After 11 or 12 days I wondered why there was no activity on this order. I reviewed my order, saw that I had mistakenly inverted the shipping and billing address. Called customer service to explain this and get it corrected. It was a somewhat painful call, as the agent seemed not to understand what I needed. Finally, I believed we had succeeded. However, there was no subsequent update from the company confirming this change, and again the weeks went on. I also could not locate my order number in their system (!) and finally assumed that this was going nowhere, and I purchased a comforter from a different company. Yesterday I received a notification from my bank that $306 and some odd cents from a Cuddledown purchase had hit my card. Back on the phone today to customer service. Again, a long song and dance, with the customary ‘I under, Miss X that you want to …’. Finally, I said, no, I don’t think you do understand. I want these charges reversed. Your products are fine, your customer service is very lacking, no communication whatsoever and I could not even locate my order in your system. Yes, hate to say it, but it’s clear that Cuddledown outsourced their customer service and that alone exacerbates the communication problems. I would stay away from them.

A few years ago, I purchased an "oversized king" level 4 duvet from Cuddledown for roughly $1500. The duvet arrived and we used it, but it never had the loft or warmth of the lighter-weight Cuddledown comforter we replaced with it. This year, we purchased a replacement duvet cover and realized that Cuddledown sent us the WRONG SIZE AND WRONG COMFORTER in the first place. It is substantially smaller and substantially lighter (less fill) than it was supposed to be. This is extremely frustrating since, at this point, we are out of luck and really feel taken advantage of by a clearly unscrupulous company. I would not recommend them and will not purchase anything from them in the future. Caveat emptor.

AVOID CUDDLEDOWN and their fraudulent "VIP Service." I was a customer of Cuddledown for many years, however, no longer. They used to be a privately owned company and the majority of their products were of good quality, made in the USA. In 2013, Cuddledown was bought by "The Potpourri Group" and Cuddledown has become nothing but a fraudulent company. 95%+ of their items are from China: They like to use the term "imported," which is just a guise for "Made in China." $25 FOR SHIPPING, for even the smallest order. Their Customer Service is the ABSOLUTE WORST ON THE PLANET: It is the Customer Service Dept. from hell, talk about "Kafkaesque" -- what a nightmare. They are based in Asia somewhere and are of no help whatsoever. I could go on and on about the bad experiences I have had with them of late, but suffice it to say, do yourself a favor: Save your money, time, and avoid the aggravation; you can find nicer linens elsewhere at less cost. If I could give Cuddledown a "0" rating instead of a "1" star rating I would -- I wish I could give them a "- (negative) 25" rating. It's a racket.

This company has been REPORTED through GOV and also is under INVESTIGATION with the Bank (that’s how I got my money back since I provided all the PROOF). Don’t Trust this Company! SAVE YOUR MONEY! I NEARLY LOST ALL MY MONEY! Cuddlesdown is not trustworthy at all! Before they take your money they would be so friendly and answer any question. The moment you make a purchase and you money goes through, if there is any problems they purposely not get back to you, ignore all your emails and calls. It was weeks I waited for their reply and finally someone reply back to me they were extremely rude. Even now it’s been MONTHS still no reply, no one reaching out. Absolutely UNPROFESSIONAL! They wouldn’t take any responsibility when it’s their fault and I have provided proof! There’s a reason why they have such bad reviews online!!!! If you’re a victim too, I advise you to contact your bank ASAP. 0 Star if I could.