Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
567 approved reviews, newest moderated first
And my cruise agent is Carla and she is the best!
By Bruni J.
Response from cruises.com· Jan 15, 2023
Thank you for taking the time to leave us a review. We are happy you had an enjoyable experience with Carla. Thanks again for taking the time to leave us this information about your cruise booking. Have a great day! Happy cruising!
Booking agent was very patient and helpful. Took all the time necessary to make sure we booked our 4 rooms for a big family celebration.
By Jason
Response from cruises.com· Jan 5, 2023
Thank you for your 5 star review. We appreciate you choosing to book with us. We're so glad to hear that you had such a great experience booking your cruise vacation with us. Should you have any questions, we're happy to help! Thanks again and Happy cruising!
I called and spoke with Julie for several minutes regarding stateroom options. She was very professional yet friendly, and very helpful.
By Dale
Response from cruises.com· Jan 3, 2023
Thank you for taking the time to review your Cruise booking experience! We're so glad to hear that you had such a great experience booking your cruise vacation with us. We look forward to working with you again on future cruise adventures! Thanks again and happy cruising!
Amazing follow up.
By Spencer
Response from cruises.com· Dec 31, 2022
Thank you for leaving us a review! We appreciate you choosing us for your travel needs. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
The reduction in price is what really caught my attention. I am really looking forward to go on this cruise. And I pray that future ones will be made through cruise.com
By Kelley K.
Response from cruises.com· Dec 31, 2022
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your cruise booking experience. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
Miko was great as usual. This is our second time booking a cruise with her and she made it very quick and easy. I will always go to her for my travel arrangements.
By Karen G.
Response from cruises.com· Dec 27, 2022
Thank you for your review. We are incredibly happy to hear that you are pleased with your quick and easy cruise booking experience! If you have any questions, we're always happy to help! Thanks again and happy cruising!
John Pierce was so great to work with . He went out of his way to get us the room we wanted .
By Joren C.
Response from cruises.com· Dec 27, 2022
Thank you for your kind words and this wonderful review! We're so glad to hear that you had such a great experience booking your cruise vacation with us. We look forward to working with you again on future cruise adventures! Thanks again and happy cruising!
I booked a cruise 10 days in advance of sailing through Cruises.com. Three days later my Dr. told me not to go because of being in a high risk category for Covid. I called my Cruise.com Agent and cancelled immediately.She said she would call the cruise line for either a refund or credit for a future cruise. She promised to get back to me with results. I never heard back from her and have left messages twice daily for past six days. I called the cruise line directly and found out that it was solely up to Cruises.com to refund or give a credit & that the request for either had to come from Cruises.com. I again left a message for Cruises.com agent with is information and have never heard back. I would NEVER use Cruises.com again and would recommend STAYING AWAY from them as well!
By Alan B.
Response from cruises.com· Dec 20, 2022
We are disappointed to hear that you are not happy with your booking experience. Great customer service is our top priority and it's important to us that we deliver that each time. Please give us a call at (800) 288-6006 or chat with us on our website 24/7 so that a member of our Customer Experience Team can look into this for you.
