Easy and friendly experience
It was my first experience booking a cruise. It was easy with Mike’s help. They helped me link to my friends and helped me book a cruise that met all my needs. Thank you! Can’t wait to travel!!
By John W.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
567 approved reviews, newest moderated first
It was my first experience booking a cruise. It was easy with Mike’s help. They helped me link to my friends and helped me book a cruise that met all my needs. Thank you! Can’t wait to travel!!
By John W.
The agent was knowledgeable and honest and she followed thru quickly on every aspect of our trip. Every time we have left a message with a question she has answered very timely. She was a joy to work with.
By Joseph S.
Me and my husband had a wonderful time however the food could have been better we got so tired of the same stuff all the time and the quality of it and the ship could use a makeover she looked rough in several places that we seen she really needs some tender loving care but other than that we did have a good time.
By Diamond M.
This is not a bargain. When you get to the end they will hit you with the taxes and fees . Also you don't get to choose your cabin and there's no deck maps so you can't get familiar with the ship.
By Diana R.
Carleen was great
By DJ C.
All info is clearly displayed on website. Easy to review among many choices. Prices good. Extra benefits appreciated. Easy to complete application. If you need to call the 800 number, a real person answers who is knowledgable.
By Aleta B.
Friendly, expert advice and help.
By Consumer
the agent was knowledgeable and very helpful
By juan S.