The customer service representative
The customer service representative, Eddy was so kind, patient and helpful. This is the 5th time booking cruises with them. It’s always been a good experience; usually with some extra perks too
By Amy
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
567 approved reviews, newest moderated first
The customer service representative, Eddy was so kind, patient and helpful. This is the 5th time booking cruises with them. It’s always been a good experience; usually with some extra perks too
By Amy
A great co. to work with. The staff was great.
By Stephen
Very friendly. Answered all of my concerns
By Earl H.
One good friend cruise to Alaska often, and enjoy her adventure every time. She highly recommend cruising with the Royal Caribbean.
By Luecretia M.
I am still waiting to see how well this site works. Not sure how long it will take to show up on my Royal Caribbean account
By Dave Carr M.
Do not use. Had to pay additional fees to select a cabin.. not made clear in online booking. Customer support offered no remedy.
By Michelle C.
I logged onto the Cruises. Com Website. Ease of locating and Cruise, was quite easy. Would recommend SITE to Others.
By JAMES H.
Briana (travel agent! was knowledgeable, pleasant, thorough and very helpful!
By Pam M.