Helpful
Questions Answered in a clear and professional way!
By CHRIS R.
Response from cpap.com· Mar 28, 2023
Hi Chris, Thanks for sharing your experience with us. We hope to hear from you again soon!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,114 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.
cpap.com (cpap.com) has 1,114 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,114 approved reviews, newest moderated first
Questions Answered in a clear and professional way!
By CHRIS R.
Response from cpap.com· Mar 28, 2023
Hi Chris, Thanks for sharing your experience with us. We hope to hear from you again soon!
Excellent customer service
By Donald L.
Response from cpap.com· Mar 27, 2023
Hey Donald, Awesome! We hope to hear from you again soon.
I felt that Kristan was very professional and handled my issues with on a personal level.
By Tom B.
Response from cpap.com· Mar 13, 2023
Hi Tom, Thanks so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Excellent customer service by Korinne K. Grateful for her expertise.
By Jacquie
Response from cpap.com· Mar 10, 2023
That's great! We hope to hear from you again soon.
Layne was super quick to help and resolve my issue. The agent acted in a way that was both courteous and professional and friendly.
By Tyler J.
Response from cpap.com· Mar 10, 2023
Hi Tyler, Thanks so much for letting us know that you received great service. We'll be sure to share your kind words with Layne and please let us know if there is anything else we can assist you with.
Steven was incredible to work with! I was expecting the worst...it was just the opposite! Patient, kind, knowledgeable. So helpful. Highly, Highly Recommend CPAP.com and Steven in Customer Service in particular!
By Edward D M.
Response from cpap.com· Feb 20, 2023
Hi Edward, Thanks so much for the recommendation! Please let us know if there is anything else we can assist you with.
I have purchased a few cpap machines from them over the years. They offer great prices and excellent service. Korinne was patient as I changed my order after placing it. Great place to get your equipment.
By Mike
Response from cpap.com· Feb 20, 2023
Hi Mike, Thank you for sharing your experience with us. We appreciate your business and hope to hear from you again soon!
Brandon (customer service) and Ashley (manager) both worked with me to get to a solution quick on an out-of-box failure while still maintaining manufacturer guidelines. Best possible solution and I am extremely grateful!
By Aaron L.
Response from cpap.com· Feb 13, 2023
Hi Aaron, Thank so much for sharing your experience with us! Please let us know if there is anything else we can assist you with.