Cool FramesReviews of coolframes.com

Horrible customer service. Rude and not helpful. My prescription was not filled correctly. The power was fine but the Pupillary distance was ordered as 60, however the glasses received had a PD of 68. I cannot see out of my glasses. They wanted me to pay to have them shipped back to fix their error! I emailed and got no response. I was on hold forever and when they finally picked up hung up on me when I explained my issue and that my optometrist verified it was not the correct prescription.

Took way too long for my frames to arrive.

I would definitely recommend this company to my family and friends. I bought some Oakley‘s with prescription lenses and they came as advertised. A++++

quick delivery. excellent quality of frames. Over the decades the kind of saddle bridge frames I like have been hard to find. I'm glad to have found you for my future purchases.

The frames I ordered arrived yesterday, 3/16/23 and were exactly as I ordered. The reason for my rating was how the order was handled. On 2/1/23 I found Coolframes online as you carried the frames I wanted. The website said the frames would be shipped within 3 days, so I ordered the frames on 2/1/23 and the company charged my cc for payment that day. Fine. Also on 2/1/23 I received an email stating that my order had been shipped. A few days later, I received another email stating that the frame was “out of stock and had to be ordered from the manufacturer which would take 14-20 (?) days.” I rescheduled my eye appointment to accommodate the change. Needless to say, I did not receive the frames before my rescheduled appointment. Last week I called the company and the nice rep called the manufacturer and said they had shipped and they would forward when received and to expect them 3/15 or 3/16. I received an email on 3/14 that the frames were shipped. In my case the frames are for vision and not just cool. The company should have not have charged me for the frames before they had them in stock.

Easy website design, fast shipping and excellent quality glasses.

Easy purchase- and delivery! Big selection

DO NOT BUY FROM THIS COMPANY THEY ARE CROOKS!!!! 45 dollars restocking fee! WTH , don’t waste your money.