Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
When I received my new glasses they fit as I expected and were as I ordered. Prefect!! The order took a bit longer than I anticipated but my expectations might not have been realistic. Many positive complements on my new glasses.
By Thomas
Arrived in a timely manner. Glasses were perfect. Couldn’t ask for a better experience.
By Jolybr
Ease or ordering online and shipping was as promised.
By Becky
The glasses took a long time to get delivered. When they arrived the colors were not the same as the pictures on the website. I returned them and they insisted on changing me 10% of the cost for restocking fees!!!??? REALLY!!??? Will not be returning
By Trevor L.
I was amazed by the fact that I found the frames I needed. I accidentally broke my wife's glasses and for my well-being I needed to find those exact frames. Luckily cool frames came through. Thanks cool frames for saving my marriage. 👍🏻
By MrHooks
My son loves his glasses! Customer service is more than amazing! Highly recommended!
By Deborah
Great service, I got help on the phone when I couldn't get the answer I needed on the website. They even answered questions about my insurance coverage.
By Sharon D.
Eyeglasses were made just like I ordered them. They exceeded expectations.
By Manuel S.
