Glasses smudge constantly and are very…
Glasses smudge constantly and are very heavy. No use in returning as it’s 20% restocking fee plus no refund on lenses on $460 purchase. That means I get hardly anything back. Not even worth it.
By Vanessa K.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Glasses smudge constantly and are very heavy. No use in returning as it’s 20% restocking fee plus no refund on lenses on $460 purchase. That means I get hardly anything back. Not even worth it.
By Vanessa K.
Great price and prompt service!
By Susan S.
Hey you guys never sent me a proper shipping number so I didn’t know if my order arrived
By Loranzo L.
They sent me a counterfeit item and didn't give me a full refund. Altogether it cost me $35 to get nothing.
By Khalil N.
Easy to purchase. Quick delivery
By Dee B.
Great selection, fast delivery what a great combination
By Derryck A.
Average experience with customer service however when I received the frames the work was shoddy at best.I have several cracks in the lenses. I dont have time to send them back. I need my glasses.
By RC
Accurate images, prompt shipping, great brands, frames well described. Frame sizing instructions and measurement process could be improved.
By Valued C.