Great service
Great service
By Nikin K.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Great service
By Nikin K.
I ordered bifocals. Instead I received progressives, which will not work for me. Then I wrote to the company, and yet I have received no response at all.
By RH
I ordered a pair of Mykita Giselle frames and they sent different "Mykita" frames. Not to mention the frames had dust and fingerprints everywhere and looked used or like they were a display model. I am wondering if these are fakes as well because I own a pair of Mykita frames and they came with a Certificate of Autheticity. It is also strange to think they made an error in shipping the wrong glasses considering how expensive they are. I would think if they were real, you would be a lot more careful with your inventory.
By Stefanie V.
Great customer service, quality product delivered quickly.
By Michael R.
Amazing service! Amazing glasses and very quick from order to eyes!! . Great communication through the entire process.
By Cindy Z.
I love my frames. So pretty. I have a hard time finding what I like in other places. I like cool frames variety. And they fit comfortably.
By Christine A.
Received my Easyclip Eyeglasses today! Love Them! Love Them! I Love the extra Easyclip Sun Clips. My 1st time ordering on line!! Thank you! Order#1363711 Monique
By Monique S.
Speedy shipping- frames were exactly as described. No issues.
By Eddy