Great experience
Fast service, perfect quality, and affordable. I would definitely recommend ordering frames from them!
By Mia
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Fast service, perfect quality, and affordable. I would definitely recommend ordering frames from them!
By Mia
I received exactly what I had ordered and it arrived on time.
By PotterD
these people sold me faulty extreme low quality frames. i live in the uk so i paid import tax and i paid for the returns - these people got the frames back and lied there is nothing wrong with the faulty item. then they offered me my money back -20% for no reason. disgrafecul and disgusting behaviour
By Markus S.
They had what I needed and got it to me fast! Thanks
By Darrell C.
Great experience
By GH
I'm satisfied. After looking at other reviews, I was skeptical about ordering, but I decided to give cool frames a try anyway. I do wear bifocals but I purchased my frames with single vision and will have my prescription put in at my local optometry office. I am not sure if that may have been the reason why my transaction went so smoothly. It seems like people who had complaints had ordered the frames with the prescription in them and had to wait an extended period of time for that reason. The frames were here within 7 business days of my purchase and my frames were in perfect shape. I am very happy with the look of the frames. They are exactly as they appeared online.
By Tiamoriah G.
Everything was perfect :-))
By Kjartan A.
I was looking for Revolution frames, they seem hard to find. On line found a couple a few shops that had them, one was of no help, ordered on lien, got charged then emailed my order was refused, called and told they frames I ordered no longer made. Another web site had no photos and little information. CoolFrames.com had photos and most information I needed. Then when I called they were very helpful. I ordered 2 pairs of frames and they were billed and delivered as promised. I plan to be a returning customer next time I order glasses.
By John W.