Great customer service
Quick responses and processsing of my order, although the frames I had ordered weren't in stock. I still received them within a few days.
By Mirjam
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Quick responses and processsing of my order, although the frames I had ordered weren't in stock. I still received them within a few days.
By Mirjam
Made the entire process easy, great service!!!
By MB
Received within 2-3 days. Great
By Ashok M.
I was very pleased with my purchase experience and how quickly I received my frames. There just as they were pictured
By Theone B G.
Original Eyewear for less. Truly awesome
By carvel G.
Excellent communication, very quick delivery.
By Victoria H.
would use again.
By CLA
My frames are becoming very hard to find. I've been wearing this style for about 20 years. But CoolFrames had them. Not in the exact size I've used but pretty damn close. Now I have a new set of frames for this coming year when I upgrade my Rx. Couldn't be happier with the service as well. I received a phone call to verify my internet order and had the frames within a week. Although it wasn't an emergency, I know that I can count on them in the future if I need fast service.
By UnkaBob