First time ordering glasses online.
I was so nervous about ordering glasses online. Who does that?! Well, I did and I'm so happy with the results! The ordering was easy and my glasses are perfect!
By Laura C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I was so nervous about ordering glasses online. Who does that?! Well, I did and I'm so happy with the results! The ordering was easy and my glasses are perfect!
By Laura C.
This was my first purchase of frames (only) from CoolFrames and they made the purchase easy and enjoyable. So many frames to choose from, lots of color options, and about 1/2 the price of brick and mortar stores. I was searching for a particular pair of Bebe frames in a particular color and was able to find just what I was looking for at CoolFrames!
By Laura T.
Excellent service...kept me updated on tracking my order and I Love my glasses, fit well and prescription just right
By Shelvon C.
Great glasses. Decent price.
By Steve R.
Purchase reading glasses and lens was all scratched and prescription incorrect. Have been emailing seller but they refused to refund or send new lens. Please note that the receipt shown has noted that lens is scratched and it was still sent out. Have lodged a PayPal dispute
By Lisa
Easy to order, prices are great and delivered on time. Love them!!!
By Louise
I purchased frames at CoolFrames.com for 1/2 the price they were at the Dr. Office. Free shipping, no tax, cool deal!
By Brenda S.
I felt that the communication from Cool Frames was very good. The only reason they didn't get 5 stars is because I felt their prices were a little higher than other websites, but they had a style I couldn't find elsewhere.
By KMM