Fast delivery of the product I…
Fast delivery of the product I purchased. Highly recommended.
By Jackie
Response from Cool Frames· Jun 23, 2018
thank you so much for your business, enjoy the glasses you purchased. Lee
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Fast delivery of the product I purchased. Highly recommended.
By Jackie
Response from Cool Frames· Jun 23, 2018
thank you so much for your business, enjoy the glasses you purchased. Lee
Great seller. Would appreciate if they would share tracking info though.
By Antonio
Response from Cool Frames· Jun 23, 2018
thank you for your order, tracking is emailed once order is shipped, unfortunately at times emails may go to junk or spam folder. we apologies for any inconvenience this may have caused you. Lee
Good communication, quick delivery. Liove my new glasses! Thanks😊👍🏻
By Linda G.
Response from Cool Frames· Jun 23, 2018
thank you so much for the review. Lee
I love my glasses! The prescription came out perfect! I will definitely order from here again!
By Sonya J.
Response from Cool Frames· Jun 23, 2018
thank you for your order, we look look forward to serve you again. Lee
This was my first time ordering from this company. What a great experience. Easy to navigate website. Regular emails keeping me updated. Fast shipment. Great fit on my glasses. I love them
By cheryl A.
Response from Cool Frames· Jun 23, 2018
Our goal is 100% satisfaction, we are thrilled you are happy with your experience at our store. Lee
Customer service wouldn’t change my frames even though they were the wrong size and colors. Price was right order wasn’t. If they chose to honor the order was wrong and fix it I’d probably use them again? Sincerely, Nothing more important than customer service and satisfaction.
By Michael D.
Response from Cool Frames· Jun 23, 2018
we are more then happy to exchange your frame and we also would be willing to replace the lenses for you as well. the frame is pictured as it looks directly from nutmeg, we do not alter or enhance the pictures. Lee
Company sent me a request to review. I'm giving 3 ☆ based on trust really & that the sunglasses arrive in good condition. However the 3 star reflects the fact that it has been 15 days since my order (10 "working days') and no sign of them yet. The tracker hasn't updated for the past 5 days so goodness knows where my Sunglasses are. I hope they're enjoying their travels, because it looks like I'm going on holiday without them 😎
By BusyNursey
Response from Cool Frames· Jun 23, 2018
thank you for the order, my apologies for the slow dispatch on your order. looks like the package is in the UK at this point and should be delivered soon. Lee
Quick and great frames for great pric
By Jim B.
Response from Cool Frames· Jun 23, 2018
thank you for the review, enjoy your glasses. Lee