Cool FramesReviews of coolframes.com

I love the sunglasses, Coolframes was the only online store I could find that stocked them online and in store. So although I live in the UK and they were coming from the USA I was really pleased that I would be able to have a pair. I ordered them in early July and finally had them in my hands on 6th November. Now I know they will take longer to get to the UK but 4 months is too long. I emailed the company several times and sometimes they were quick to get back to me and other times it was days waiting for a reply. The glasses had made it to the Uk the first time but had to be returned to sender I don’t know why I kept asking but they wouldn’t give me a straight answer. After emailing again and again wanting to know what was happening they emailed back saying they had got them back but didn’t let me know like they said they would, so again it was me bothering them and all this time they still had my money. To finish it off they said I would have to pay another $12 to get them shipped back to me or I could get a refund but they would have to take 20% off for restocking fees. So either way I was going to loss more money at their cost. I didn’t feel they were helpful or keeping me in the loop. I would never buy from them again too much hassle and frustration.

I took the new glasses in to my regular eye doctor store and they found that one of the new lenses from CoolFrames was installed on an angle that affected my line of sight. They thought about adjusting the lens but realized that would make it worse. They were also slightly off of the prescription I ordered. Unfortunately, I also found that my overall prescription wasn't right so these glasses aren't going to work for me. No one really did anything wrong, they just didn't do it right.

Took too long sending my original order, than when I received the glasses the prescription was wrong. I called they said mail them back in. I did. They sent an email saying they needed the envelopes the lenses came in. I sent them in a separate envelope along with a copy of the invoice. They lost them ( saying never received). Now they want to recharge me. Its been almost two months. Thse are expensive glasses. Do not use Cool frames. They are out to RIP you off.

My experience with sales supervisor Anthony was great. He was very helpful with helping me make my purchase. He also made sure I got the sale price for my cazal glasses.

First class service! Interestingly, the overall amount paid to obtain these frames from the USA, including paying UK Customs import duty and handling fees, is still around 10% less than purchasing the same article from a High Street optician or online - which will, almost always, also include an additional delivery charge. Every little helps!!

Your customer service reps were great on the phone, and the delivery of my glasses was very fast.

I am very disappointed to buy from CoolFrames and I never buy from them anymore. we bought the two pairs but after I received the shipment the goods is good but unfortunately not good with my face. so I sent it back to get exchanges and I paid the freight. I am waiting until more than two weeks the goods never ship it. the policy said take 2-3days to process for exchanges. but never happens. the policy the company not reasonable at all. they charges administration plus 20% restocking charges. but when we want to exchanges the policy said 2-3days to process but almost two weeks they never ship it to us and there is no consequency. for that really ? finally I am tired for back and fourth I just need to get my money back with 20% restocking charges or store credit and I prefer 20% re-stocking than back and forth ( I am not suppose to get charges and not my fault ) I already told to our co-worker , friend and family don't buy with this company and better with somebody else with my bad experience.

They were unable to accommodate my situation. My lenses were scratched and I was told they were and frames were covered. All of a sudden, they tell me I have to pay $9.95 to cover it, along with postage and there was another fee thrown in there. I was upset as I spent quite a bit on these already and then they pressured me to have it in within a short period of time which made it limited for me as it was my only pair and I needed a replacement until they were ready as I was told it would be a couple weeks. I will never buy from them again and was offered a better deal and more assistance with Lenses RX so I will be dealing with them in the future. NEVER NEVER BUY FROM THIS COMPANY! THEIR CUSTOMER SERVICE IS AWFUL!