Glasses were perfectly done.
Glasses were perfectly done.
By Robert W.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Glasses were perfectly done.
By Robert W.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Just what I wanted!!
By TNol
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Cool Frames are great and I am very happy with the product...Chris
By Chris C.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
I was sold a frame at a higher price. The order was delivered to me late. The quality of the frame was different than what CoolFrames had stated on its website. When asking for compensation or return, it was refused. So instead, I was pushed to pay 20% of the selling price if I wanted to return. I do not recommend CoolFrames. Other competitors have a better price, much better customer satisfaction. Looking at CoolFrame's about us section, this company claimed that 100% customer satisfaction is guaranteed, but it is not valid.
By Samad S.
Response from Cool Frames· Nov 16, 2021
thank you for your order, the frame price is $100 CAD and that is what you paid, the frame is manufactured by Kering group and is of top quality and has a warranty of 1 year. We are not responsible for other sites and their prices nor their authenticity on this brand. Our policy is a restocking fee on items returned to us without exchange. traveling to Canada from the US has been difficult for both FedEx and UPS since for the past year due to the border closings. Lee W.
Great service
By Tim E.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Great Price and fast delivery
By Thompson
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Very responsive and timely. Glasses work well.
By K. A.
Response from Cool Frames· Nov 12, 2021
Thank you very much for the order and review. hope to do business with you in the future. Lee W.
My eye care center wanted a lot more for my frames, only $100 on this site!!
By Laure
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.