Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Your eyeglasses site is one of the best in terms of search capability. I find what I'm looking easily and efficiently.
By Ben
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
we are really looking shape with our new Versace shades
By Nikki J.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
I wrote the review below about 3 weeks ago. I was notified that my lenses were under warranty for a year. Made me feel much better. The frames, lenses, delivery were all great upon arrival. However, I got a small scratch on one of my lenses without much of an effort despite having a non-scratch coating. I emailed into customer service, and never received a reply. That was very disappointing.
By MH O.
Response from Cool Frames· Nov 11, 2021
Thank you for your order and for letting us know. The lenses you purchased are fully warranted against scratches for one year, you can return the eyeglasses to us until July 2022 for a redo on the lenses. Lee W.
Received item as described No problem at all
By Kreation
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
order came on time and was what i wanted.
By James W.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
I'm very happy that I found your website - the service was efficient and accurate. Love my new glasses!
By ELIZABETH M.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Great service
By Kevin T.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
Good service and delivery! I recommend it
By Jamiel C.
Response from Cool Frames· Nov 11, 2021
Thank you so much for your order and your review, enjoy your order. Lee W.
