Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Very good and friendly service. Frame came as advertised. Happy customer.
By Wilder R.
Response from Cool Frames· Nov 2, 2022
Hi Wilder, Thank you for the review and thank you for being a customer! We appreciate you. We are so happy that you are a happy customer and we look forward to working with you again! Take care, Ashley C. CoolFrames.com
I had to do a few exchanges and Coolframes was an absolute pleasure to work with from a customer service perspective. Service was exceptional!
By Terry
Response from Cool Frames· Nov 2, 2022
We're so happy to hear that you are pleased! Thank you for working with us on your exchanges and we are very grateful for you being a customer! Thank you! Best, Ashley C. CoolFrames.com
The quality is great and the box that it came in was very nice. The price was cheaper than anywhere else too! The service was way better than expected. I highly recommend.
By Ralph Abdel N.
Response from Cool Frames· Nov 2, 2022
So happy that you are happy, Ralph! We hope you enjoy your frames and we look forward to working with you in the future! Thank you for being a customer. Best, Ashley C. CoolFrames.com
Quick turn around, exact to order.
By James
Response from Cool Frames· Oct 28, 2022
Thanks so much for the nice review, James! We are so happy that you're happy and we appreciate you being a customer. It's been a pleasure to work with you and we look forward to working with you in the future. Take care, Ashley C. CoolFrames.com
Easy online shopping with great glasses
By Daniel S.
Response from Cool Frames· Oct 27, 2022
So happy to hear your experience was a good one. Thank you so much for the kind review and for being a customer. We appreciate you, Daniel. Best, Ashley C. CoolFrames.com
Quick to respond. My glasses were fixed without any delay, no questions asked.
By Mark
Response from Cool Frames· Oct 27, 2022
So glad we could get you taken care of, Mark. Thank you for being a customer and we look forward to working with you in the future! Take care, Ashley C. CoolFrames.com
Great customer service. Was able to talk with a human to correct a mistake I made when ordering. Very helpful. The glasses are great. And the price was reasonable.
By David H.
Response from Cool Frames· Oct 27, 2022
Excellent, we're so happy to hear you are happy with your order, David! Thank you for being a customer. We appreciate you! Best, Ashley C. CoolFrames.com
Love these frames, I've had a pair for 3years they are so comfortable, a little bit tired now so wanted to replace them. Great service from CoolFrames and quick delivery to the UK. Thank you.
By Lynn D.
Response from Cool Frames· Oct 24, 2022
Thanks so much for being a customer and for the kind review. We're so happy to hear your like your frames. We look forward to working with you again. Thank you, Ashley C. CoolFrames.com
