Cool FramesReviews of coolframes.com

Obviously not real Maui Jim’s. First pair I got had the lens pop out in a week. Replaced them, although received out of the blue about a year later and are totally bent. The worst. Buyer beware.

Great experience, took a bit longer for delivery as anticipated, nevertheless, still give 5 stars since the customer service is outstanding!

Cool frames is a good company if you want nice eyeglasses and prompt service. I just received my eyeglasses and I love my cool frames.

They came in the case inside a box with no packaging to prevent them from moving around the box during shipping.

Think UPS had a problem and were a day late. No Big deal. Both frames are great. I sat on my old Revolution 451's frames and broke them. This new replacement worked just right. The lenses fit exactly. Now I just have to get a pair of clip-on sun glasses for the Stepper frames which I like. Love titanium. I like spare frames so I'll be back again. Used COOLFrames.com for years. Great prices and selection.

Chose this company because of the frame selection. First order took 7 weeks and several phone call reminders. Second order 2 months later did not follow the progressive Rx from the previous order. Terrible customers service; offered me replacement progressive lenses that cost more then either of my two compete eyeglass orders.

Genesis was Great by helping me with my shipping item. She was very Professional and took good care of me as a customer.

I've used coolframes for probably more than a dozen pairs of glasses for all three of my kids at this point. Mostly, they have been great. The AR coating could use some work and inexplicably looks different in different lenses I've ordered despite selecting the same optioning. The anti-scratch add on is just silly and does not work at all. I have returned lenses that were scratched under warranty and had them replaced-- fairly painless process. I have also received one frame that had a defect, and again, returned them for a replacement, also fairly painlessly. I say "fairly" because sometimes their customer service representatives are both rude and lacking in knowledge, which is unfortunate. You have to be aware of the rules and warranties provided and be ready to educate the rep about them. Further, it almost seems like reps get a bonus for not accepting returns or something. I say this because I have heard so many bizarre things from reps about why a return I wanted to make wasn't covered. My personal favorite: "Your kids chewed on those lenses so thats why they're scratched." ...I'm sorry-- no. (They did return and replace those lenses after a little arguing). Anyway, all this to say, that I used CoolFrames in the first instance because they have a wide and fashionable selection of kids frames-- I continue to purchase from CoolFrames because of their sales/customer service representative GENESIS. This woman handles her work-- she gets you the answers you need immediately (and correct ones too!) and she is kind, professional, and pleasant to speak to. When she says she'll call you back, she ALWAYS does, and she works to find solutions that benefit you. This woman is a single woman QC show, I'm telling you. She needs a raise and like a seamless per diem and an assistant. :) Seriously though, GENESIS, THANK YOU!