Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
First time customer, just ordered my first pair. Customer Service assisting with my vision benefits were awesome. Very impressed.
By I love packing T.
Response from Cool Frames· Dec 4, 2022
We are so happy to hear that you're happy! We hope you enjoy your eyeglasses and we look forward to working with you in the future! Take care and happy holidays, Ashley C. CoolFrames.com
I live overseas (in the UK). They responded quickly when I asked about the delivery after about a week. "Shipping takes 5-12 working days". However, it has been 12 days and there is no update from them to tell me when to expect my delivery. They should send an email with how to track my delivery or something to that effect.
By Scott
Response from Cool Frames· Dec 4, 2022
So sorry for the delay in receiving your order. I do see that it is in the United Kingdom as of today, and is still on it's way. I have sent an email to you with your shipping information to track your order. We're so sorry for any inconvenience. Best, Ashley C. CoolFrames.com
Prompt and responsive service
By Patrick M.
Response from Cool Frames· Dec 4, 2022
So happy to hear you're happy! We hope you'll order again in the future. Enjoy your glasses! Take care, Ashley C. CoolFrames.com
Good price and delivery
By M L.
Response from Cool Frames· Dec 4, 2022
Thank you for the kind review. We do appreciate you being a customer and are so happy to hear that you're happy! We look forward to working with you again. Best, Ashley C. CoolFrames.com
First the frame was out of stock even though the website said it was in. Second shipping takes for ever. They sent me a photo of it in transit and it went into a shipping container. It's not going over sees. It's going to Toronto from the north east states. I still haven't received my frames... Update Almost a month now and still no frames. And it's sad that as a company Coolframes doesn't care once it's left them. Good customer service would be contacting the shipper to find out why your customers are being given awful service. But I guess you already got your money...
By Jeff K.
Response from Cool Frames· Nov 22, 2022
Updated reply: We are so sorry this is happening. We definitely DO care, and I have sent you an email so we can try to resolve the matter. We're so sorry for any inconvenience this may have caused you. Thank you, Ashley C. CoolFrames.com We apologize, but when we ship your item, we do not tell UPS how to ship it. It is not our choice to put in a shipping container. It looks like it's still on the way, and customs takes a little bit longer as well. We hope you get your item soon, and enjoy it. If there is anything I can assist with, please contact me directly at [email protected]. Take care, Ashley C. CoolFrames.com
Ordered November 4th and haven’t received my frames yet. I understand they’re ‘on the way’ as of November 14th, it’s now the 21st so……time will tell ??
By Scott G.
Response from Cool Frames· Nov 22, 2022
Hi Scott, we apologize that shipping took longer than you had expected. We did ship the order to you on November 14th, after that the timing is up to UPS. It does take a bit longer due to customs as well. Thanks so much for your purchase! I hope you enjoy your order. Take care, Ashley C. CoolFrames.com
The representative was quick and informative. However, unhappy that the return/exchange actually cost more than placing a new order.
By Mel R.
Response from Cool Frames· Nov 22, 2022
Hello, and so sorry to hear you're unhappy. Can you please send me an email to [email protected] and explain what happened so that I may attempt to resolve your issue? Thank you, Ashley C. CoolFrames.com
Lee runs a great business with great prices and even better customer service.
By Scott
Response from Cool Frames· Nov 18, 2022
Scott, thank you so much for the review. It means a lot to me. Lee W.
