Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
the glasses are still not the right prescription/ fitting correctly.
By dfb
Response from Cool Frames· Dec 31, 2022
So sorry to hear you're having trouble with your lenses. Please email me at [email protected] so I may have the opportunity to assist you with the issue. Please include your order#. Thank you Ashley C. CoolFrames.com
I have always bought my frames through the eye doctor where I received my exam. When I broke my frames I decided to check and see if I could get affordable frames on this sight. They were the exact frames and affordable. Thank you
By Ralph D.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! We hope to work with you again soon. Best, Ashley C. CoolFrames.com
Thank you for having XXL frames. Many companies don't have frames that would fit me comfortable
By S B.
Response from Cool Frames· Dec 31, 2022
We are happy to be able to help! Enjoy your frames. Thanks for your order and we look forward to working with you again. Happy Holidays, Ashley C. CoolFrames.com
The frames were shipped promptly and was exactly what I was looking for. Very pleased with them.
By Linda P.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! We hope to work with you again soon! Happy Holidays, Ashley C. CoolFrames.com
Love the look and the fit. Oh and the attachable shades!!!
By Diane V.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Quality and fast shipping. Also the frames looked real and they also look better than the pictures. I look very attractive and stylish to present myself at work and when I play.
By Edgar A.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! It's great that you are enjoying your frames. We look forward to working with you in the future. Best, Ashley C. CoolFrames.com
The frames arrived in a little over two weeks, which wasn't bad. Love the frames, they look great but the lenses clearly aren't great quality. Prob gonna get them replaced but for now its ok I guess.
By Umer C.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! We're sorry that you're disappointed with the lens quality. If I can be of any assistance, please contact me at [email protected]. Happy Holidays, Ashley C. CoolFrames.com
My glasses came within a reasonable time and were well protected in packaging on the way. Had to sign for them. I like the frames, and the clip on sunglasses work well. They are nice and lightweight! My only issue is that the parts that go over the ears don’t seem to be angled in such a way as to keep them in place very well. Not sure if I can go somewhere to get them adjusted slightly or if that’s even possible.
By Sandra H.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! If I can be of any further assistance, please send me an email to [email protected]. Best, Ashley C. CoolFrames.com
