Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Frames had a slight lah , do to a hack order but came even sooner that the actual promise date.
By William B.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Thank you for being a customer. Best, Ashley C. CoolFrames.com
Beautiful, comfortable frames with perfect lenses. My prescription was spot on. Excellent price and quality. This is the only online glasses site I trust.
By sst
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Quick response and updating order
By VALERIE
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Reasonable delivery speed, high quality product, and a responsive customer service team that reached out to make sure there wasn't an accidental double-order. Fully intend to order from them in the future!
By Melissa G.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
The frames that I had ordered online 3 times in the past 7 years now don't fit with my lenses. Are they a legitimate brand name frame seller? No help from Coolframes, return with 15% restock fee and pay own shipping.
By Nany C.
Response from Cool Frames· Dec 31, 2022
I'm very sorry for any inconvenience this has caused you. If you would, I would greatly appreciate if you would send me an email with your order# to [email protected]. I'll do my best to help you with this matter. Thank you, Ashley C. CoolFrames.com
Ordering on line was easy and the frames were delivered as outlined. I was able to take advantage of an on line discount as well. I would definitely use cool frames again !
By Dave De K.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
Very disappointed in the color. Was not same as pic. Also they changed shipping date and times 4 times.
By Dorothy M.
Response from Cool Frames· Dec 31, 2022
We really apologize for any inconveniences, Dorothy. I'd love the opportunity to make this up to you or correct this. Please email me with your order# to [email protected] and I will do my best to make you happy! Best, Ashley C. CoolFrames.com
They have the frames I wanted, easy to order, and delivered as requested.
By Thomas D.
Response from Cool Frames· Dec 31, 2022
Thank you for the kind review! We are happy to hear that you're pleased! Best, Ashley C. CoolFrames.com
