This is one of the best companies I…
This is one of the best companies I have dealt with on the internet. Their customer service and integrity are top notch. Communications is always fast and courteous. Excellent team of people.
By dminor
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
44 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Coolchems is listed under Smoking & Tobacco.
Coolchems (coolchems.com) has 44 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
44 approved reviews, newest moderated first
This is one of the best companies I have dealt with on the internet. Their customer service and integrity are top notch. Communications is always fast and courteous. Excellent team of people.
By dminor
Everytime ive ordered from coolchems theyve always came through and they hace great customer service. What more would you want
By Ghetto P.
Great product, and excellent service. Eve is a great communicator and keeps me up to date on all my orders. If you order over seas it takes a little longer to get it, but it's coming you just have to account for the long travel time.
By Zebra S.
Coolchems... is by far the most reliable and honest company out there. I live in the US and i have always gotten my orders. If your looking for a legitimate vendor this company is it. I give them a 10 on there products a 10 on shipping and a 10 on communication. They are the best of the best. Thanks coolchems you guys rock. * From Vermont *
By Tara S.
By far the best product and customer service there is out there Ive tried other places that were cheaper n lost quality so i continue to come back to coolchems for the best product n service
By Teri
I have used cool chems now for 3 1/2 years quality dependability every time yeah. Yeah my last order took forever but it in fact still shows up thanks to their customer service for being patient with me as I was doing my best with them.
By Dreadz B.
This is by far the most reliable and customer service oriented vendor. You will not be sorry you chose them. I've ordered from a few different vendors and coolchems is always the top in my opinion. I've ordered ten times in the last three years and only one didn't arrive and that was probably a customs issue. They even replaced the order I didn't get when I purchased again so I never lost a dime. The quality is the absolute best. Eve, Andy, and Jane have always been prompt and courteous in their responses to my emails and have never left me hanging. I ordered in May and that one took about 50 days because of the pandemic but this last one I ordered at the end of July took only 13 days. Corona virus has shipping slowed a bit but that's not coolchems doing. This vendor is the best.
By M. F.
right now you can expect delivery time delays going as long as 2 months but your package will arrive. been using them for years. always great!
By john J.