Placed an order and never received it
Placed an order and never received it. Was hard to get a response once payment was made. Never got a tracking number or expected delivery date. DO NOT USE!!!!!
By Jared
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
44 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Coolchems is listed under Smoking & Tobacco.
Coolchems (coolchems.com) has 44 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
44 approved reviews, newest moderated first
Placed an order and never received it. Was hard to get a response once payment was made. Never got a tracking number or expected delivery date. DO NOT USE!!!!!
By Jared
I don't know anything abt the new company, I loved the old site, so wat up,we got something new going on now or wat, some1 make me aware, this is the wrong date
By Aaron
Cool-chems is a scam!! Do not order from the new site it is just a scam. I've waited well over 60 days now with nothing. It's just Jane don't waste your time.
By Whitney
Finally received my first order thru the new site. I got burned on two orders before the old site went down, I was a little worried - only placing a minimum order with the new site. So far, so good with the quality and will be placing another order today.
By Shy G.
Took almost 4 weeks but got my order off new site. I was leary cause seemed off with tje other site down. Pretty sure its Andy too jane was always nice and he is the same dick as always.
By Tony
The new site cool-chems com is a scam !! It is Jane she is trying to scam even off this site it is not Andy !! I have ordered off the new site waited well over 21 days and have not received nothing and came to the conclusion this is Jane after emailing back and forth ..
By Kim
I've been a customer with CC for a long time. Spent a lot of money. Always pay first, last two reships I didn't get. Didn't order for for about 6 months. Just recently placed a $300 order, It didnt come! Now their sites down?
By janet W.
Does anyone no how to order from coolchems.com? The last 3weeks the web page has been down
By Luis F.