Placed an order and never received it
Placed an order and never received it. Was hard to get a response once payment was made. Never got a tracking number or expected delivery date. DO NOT USE!!!!!
By Jared
Monday, November 9, 2026 · Customer reviews of US businesses
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44 reviews
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Coolchems is listed under Smoking & Tobacco.
Coolchems (coolchems.com) has 44 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
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Placed an order and never received it. Was hard to get a response once payment was made. Never got a tracking number or expected delivery date. DO NOT USE!!!!!
By Jared
Cool-chems is a scam!! Do not order from the new site it is just a scam. I've waited well over 60 days now with nothing. It's just Jane don't waste your time.
By Whitney
The new site cool-chems com is a scam !! It is Jane she is trying to scam even off this site it is not Andy !! I have ordered off the new site waited well over 21 days and have not received nothing and came to the conclusion this is Jane after emailing back and forth ..
By Kim
I've been a customer with CC for a long time. Spent a lot of money. Always pay first, last two reships I didn't get. Didn't order for for about 6 months. Just recently placed a $300 order, It didnt come! Now their sites down?
By janet W.
It’s still same person. They don’t have product and will just take your money again. After lengthy discussion with them I came to conclusion that this is still Jane with new site to rip people off. N not send anything again. Gave them ample opportunity to prove that it wasnt but wouldn’t do anything to prove that they weren’t. After proving that they ripped me for 3000$ they wouldn’t do anything to prove it was really andy and they were good to go. No sample no respect n honestly just rude. The emails were written just like Jane d did before all this went down. I’m sure it’s just another scam after talking with them for a few hours. If you go to the site the pictures from google were just taken from another site. It was shabbily put togeather n just doing business via email n a btc wallet. Do not send them anymore money your funding terrorism.
By Michael B.
For all those who had positive experiences in the past, those days have regrettably come to an end. Very sorry for anyone that has made any recent orders with CC because we have officially been exit scammed.
By HAWKE
I ordered through them several times in the past with much success however things are different I have not received any orders in the last month and the are not offering me any solution to the problem ........I reALLY hope they get it together but as of now I wouldn't waste my time ordering from them ......if anything changes I will recant my statement about cool chems ...I really hope they get it together .........and do the right thing ...........I really liked this site they were great in the past .......hopefully they get it together and do the right thing hopefully
By Jason S.
I had ordered from them several times in the past with much success however things have changed. I placed an order and it shipped according to them but every time I inquired about it they told me to be patient it was coming. It is still never came and now they refuse to reship or respond to my emails. Sadly I believe they do take your money and ship nothing. If something changes I will change my review but for now I wouldn't waste my time or money.
By MormonDad