Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
679 reviews
ConnectionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.
Connection (connection.com) has 679 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
679 approved reviews, newest moderated first
My order arrived on time! Thanks Connection
By Kevin C.
Response from Connection· Oct 3, 2024
Thank you for your review, we're so glad to hear your order arrived on time. We appreciate your business and look forward to serving you again in the future.
I greatly appreciated the email inquiry to confirm the transaction on a personal credit card which I had not used with Connection before. There was an accidental issue that resulted in a duplicate charge on my card, but that was quickly resolved with a credit and an apology for the inconvenience.
By Steve E.
Response from Connection· Oct 3, 2024
Thank you for your review! We appreciate your kind words and are glad to hear that you found our customer service helpful in resolving the issue with the duplicate charge.
Personal commitment to customer satisfaction.
By John R.
Response from Connection· Oct 3, 2024
Thank you for your review! The commitment you mention is exactly what we strive for and we are glad that was apparent.
the customer service (Justin) was very supportive, patient & prompt in assist me
By MaryPeace Ho, L.
Response from Connection· Oct 3, 2024
Thank you for your review! We appreciate your kind words and will share your feedback with Justin.
I bought 4 USB sticks of 64 GB and everything was fine the shipping took a week but everything came 👍
By Jesus H.
Response from Connection· Sep 13, 2024
We appreciate you taking the time to share your experience. We're glad to hear that flash drives arrived satisfactorily.
We paid for expedited overnight shipping because it was imperative we receive the one MacBook Pro in stock by the next business day. We didn't receive it because it didn't ship.
By Tammy D.
Response from Connection· Sep 13, 2024
Hello and thank you for bringing this to our attention. I'm sorry about this slow shipping experience, I am looking into it with our customer service team. Please accept our apologies and we appreciate your feedback in order to improve.
I have been using Connection for 5 years and always get great service from my Connection representative Michael Stein. He is quick to get me a quote and or better price than my competitors for the same items. I can request a quote and have one to work with in minutes not hours or days so I can get the items I need priced, purchased and delivered in a timely manner. I trust Michael will get me the best price that he can offer. I never run into any issues with placing orders and receiving them in a timely manner. No bad experiences with this company and Michael
By David W.
Response from Connection· Sep 12, 2024
Thank you so much for your review and kind words, we pride ourselves on our service and will pass along this positive feedback to Michael's management team.
SCAM. Watch out this place fishes for personal info. Fake customer service that deletes bad reviews from their social media pages!!!!
By David M.
Response from Connection· Sep 11, 2024
Thank you for alerting us to an issue which you've seen. I can assure you, we do not phish for personal information. We hope to earn the opportunity to serve you and earn your business in the future.
