ConnectionReviews of connection.com

730 Milford Road, Merrimack, New Hampshire

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The Fair Hearing score

4.4/ 5

Great

679 reviews

Connection4.4Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Connection

PC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.

Connection (connection.com) has 679 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: connection.com
Website: connection.com
Category: Computers & Phones
Location: Merrimack, New Hampshire
Listed on The Fair Hearing: 2026

More in Computers & Phones, New Hampshire

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Connection reviews

679 approved reviews, newest moderated first

Feb 19, 2025
Simple and easy to use
Simple and easy to use
By Kirk F.
Response from Connection· Feb 21, 2025
Thank you for your review!
Feb 12, 2025
Great rep relationships
The reps that assist us seem to always go above and beyond, kudos to Dorothy Welcome and Ryan Cronin! I would like for them to be recognized as major contributors to the fact our company avails itself to use the Connection Brand!
By Scott C.
Response from Connection· Feb 13, 2025
Thank you for your review and kind words about Dorothy and Ryan. We are proud of our team's dedication to providing exceptional customer service. We will be sure to pass your feedback along to Dorothy and Ryan's management team.
Feb 11, 2025
Fast response and helpful in changing…
Fast response and helpful in changing order as requested
By Craig R.
Response from Connection· Feb 13, 2025
Thank you for your review! We are glad hear that you found our response time and order change process helpful. We're pleased that our excellent customer service met your expectations.
Feb 5, 2025
Competitive pricing and quick shipping.
Competitive pricing and quick shipping.
By Paul
Response from Connection· Feb 5, 2025
Thank you for your review! We look forward to serving you wtih great pricing and fast delivery again soon.
Jan 22, 2025
Customer service is fabulous
Customer service is fabulous
By Rachel S.
Response from Connection· Jan 22, 2025
Thank you for your review. We're delighted to hear that you had a positive experience with our customer service team.
Jan 22, 2025
My rep
My rep, that is what always makes my experience great. he always goes above and beyond....
By Nathan R.
Response from Connection· Jan 22, 2025
Thank you for your review and we're so glad you have such a positive experience with your rep. We look forward to continuing to serve you.
Jan 17, 2025
Streamlined and efficient process
The process of selecting and ordering the products I needed was incredibly streamline and efficient. And the turnaround time for getting the items to me was great Thank you for your support!
By Garrett T.
Response from Connection· Jan 22, 2025
Thank you for your review and we're glad to hear you had a positive experience! We strive to make the process as smooth as possible for our customers.
Jan 17, 2025
Bad experience
My product was never received. Due to a bad address, it was returned. Unfortunately getting a refund has been extremely challenging. I have called 3 x and sent an email to customer care and although have been promised a return call from 3 different staff members I have yet to have anyone follow through and my email was ignored as well. I had to contact my credit card company to have the charge reversed. I would never recommend Connection due to my experience. This was my 1st and last time shopping with Connection.
By Dana D.
Response from Connection· Jan 22, 2025
Thank you for your review and for letting us know. We're sorry to hear about this experience and will look into expediting your refund if it is still needed. So sorry to hear about that and we hope to get another chance to earn your business in the future.

ConnectionReviews of connection.com

Rating distribution

What customers rate

About Connection

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ConnectionReviews of connection.com

Rating distribution

What customers rate

Connection reviews

Simple and easy to use

Great rep relationships

Fast response and helpful in changing…

Competitive pricing and quick shipping.

Customer service is fabulous

My rep

Streamlined and efficient process

Bad experience

About Connection

More in Computers & Phones, New Hampshire

MacConnection

GovConnection

Gpucycle

Mojo Dialing Solutions

Connection reviews

Simple and easy to use

Great rep relationships

Fast response and helpful in changing…

Competitive pricing and quick shipping.

Customer service is fabulous

My rep

Streamlined and efficient process

Bad experience