Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
153 reviews
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SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.
SAP Concur (concur.com) has 153 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
153 approved reviews, newest moderated first
Over-complicated, A. I makes frequent mistakes (e.g not categorizing correctly, mistaking cash for credit card, duplicating). Insanely 'strict', no flexibility, warnings and errors all the time. Slow. Crashes. Takes sooo long. A nightmare.
By Raphael C.
Fantastically overcomplicated tool that tries to prevent and delay you from sending an invoice to get paid for work you've done. Then, on top of that, you have to submit it all a second time to get paid. Absolute nightmare, avoid like the plague.
By Rob H.
terrible service deserves to be put out of business
By Gus D.
Worst experience ever in my life, I’m so angry and frustrated. It’s extremely heavy (I thought it was a smart system using AI, but no.) Concur is a pure disaster, you need to fill in each and every line, same things, not possible to change so need to delete and re-work all over. Who invented this system?????? And even worse, who is purchasing this system?
By Ulrica
If I can give SAP Concur a negative -5, I would. I implemented SAP Concur many years ago. It was a great system and great customer service 10 years ago. Faster forward to 2026, it's the same interface and customer service doesn't exist anymore. I plan to switch to RAMP something more modern and user friendly with live customer support as soon as our contract ends.
By Brooke
The user experience is hot garbage. The UI feels like it's from the early 2000s, and performs like it too. There's a 24-hour deadline in which your requests need to be approved or they're auto-cancelled, and the requests often get auto-cancelled way before that deadline anyway. I miss Navan :'(
By Michael W.
Absolutely Useless, never used anything so bad in my life
By e S.
Rubbish company they don’t know what there doing the employees clearly haven’t a clue typical offshore company with poor staff
By Andy
