SAP ConcurReviews of concur.com

This is BY FAR the very worst invoicing company I've ever had to deal with. Totally nonsensical error messages, way too many stages for each claim, and an interface that is just horrible. There is NO CUSTOMER SUPPORT LINE TO CALL! I am literally on the verge of quitting my entertainment role at a Greene King venue due solely to this awful payment system.

Bad platform service, the airticket reservation did not go through company approval channel within expected time frame; the previous air travel reservation itinerary got cancelled after one hour itinerary was posted without a reason. It caused a lot of administrative hours of work on the phone to sort confirmation out with the booking Agency. It becomes very cumbersome for travel booking after multiple platform update and changes. Not user friendly at all, waste in regards to work efficiency!

Very counter intuitive software, notchy to use, very steep learning curve needed. Generally protracted, awkward and uses vague language in places making it more difficult to understand.

It is the worst way to get paid, the app is so confusing and doesn’t work and the time to eventually get paid is about 8 weeks. The manager who hired me was so apologetic that I had to be paid this way DO NOT GET PAID BY CONCUR!! You have been warned

I cant do 0 stars! 8 weeks and still not been paid! Absolutely horrendous. If you are asked to use concur sat no. My advice. Ask me any questions or get in touch.

If I could give a zero, I would. Just tried to call from the UK and I have been told that because my flight isn’t departing within 48h I needed to wait 7min and call again as they officially don’t open until 8:30am. When asked if f I could put a complaint when the minimum waiting time is over 25min, this guy hanged up!!!! Horrible service, is never easy to get through and it’s the second time calling about an issue cause it was already after hours yesterday after more than 1h waiting.

Not sure what is going on with all of the 1 star reviews. We have used Concur for about 10 years and are very happy with it. I suspect either the solution was sold to smaller firms that don’t have internal resources to support the app or it was sold and configured by an unqualified 3rd party. Their mobile app is stable and easy to use. The app has the ability to take a picture of your receipt, auto crop, and auto discover the transaction type and value. Saves me a ton of time. Filing a report is also very straightforward. We also use it to book our travel. I think your success here will depend upon the travel agency partner you choose. Otherwise we were very happy with the functionality offered. We integrated Concur with our Oracle ERP. The expense data are imported directly into the GL with all of the correct coding. Saves the finance team a ton of time. Their services and support team was good. Although, they were better before their acquisition by SAP. Overall, I would buy Concur again.

I've used Concur at two of my previous companies for over 15 years in total, up until January 2022. It takes SO LONG to get anything done, building a report is just far too complex, even with all my experience using the tool each month. I still would regularly get misreads and errors when attempting to upload photos. To save time, I and most of my colleagues preferred emailing pictures of our receipts to the HR team, with a small Excel table summarising the reasons behind our spending, and they would input the expenses to the platform. This was much quicker for the employees, although meant we would only get reimbursed every few months once we found time to build a report. I'm sure it wasn't a lot of fun for HR to spend their time on! Seems Concur was a great option a few decades ago, but clearly technology (and especially mobile apps) have progressed significantly over the past few years. Sadly it seems SAP no longer want to invest in Concur to keep up with more modern solutions.