CollectiveReviews of collective.com

Very easy to get started with lots of responsive support. Lots of materials requested.

I'm glad I made the change from my CPA!!

Great experience

As single owner/operated business I highly encourage you to look at options elsewhere. I've been with them for almost 2 years. Year 1: they screwed up payroll big time - did some adjustments to help ease the blow but still ended up costing a lot in taxes. They did compensate a few months which was nice. No direct rep. Year 2: I have a direct rep - yay. Was promised they would coordinate with their team. Yet still poor customer service from support team navigating their "wonky" system, general tax help, and individual tax (They are of course outsourcing this as well). Also big change in Year 2 was expecting hefty delays — when I recognized an error on their end they told me they'll expedite it to two weeks. It's been almost 4 months! Likely going to face large penalties because of this. Instead of increased savings I would've gained from using their service. My bottom line has suffered from their subpar service. Seems like they have brought on too many clients and we are just numbers in their system. As a small business owner it really hurts to be valued and treated as such. Especially after giving them the benefit of the doubt after Year 1 Plus: Price is decent because it's all overseas CPA's. Make sure to doublecheck their work — plenty of errors all over the place in forms, bookkeeping, accounting tables and quarterly estimates. Conclusion: Promised a do it yourself turnkey system with support versus a YOU have to literally do everything yourself system with subpar support and 0 accountability on their end. Not worth it.

I spent like an hour with these people, confirming to me everything is good to go, and i spent time sending documents only to tell me they don't accept a C-Corp. What a waste of time. And i asked for a refund, and i never got a response back in a week. Then i have another support agent tell me to clarify if i want my membership canceled, and not even acknowledging the refund. And then i check my account to see a refund was never done to begin with. I guess they what... expect me to pay $300 something for no reason? What a stupid company honestly. I'll just do Quickbooks and get a good tax accountant. Would save a lot of money like that too. Hope this helps to anyone looking for an automated process.

So far incredibly nice agents/employees and super helpful, keeping me on track

Easy onboarding.

Collective has been great for my small business! They always get back to me really fast and have very clear instructions on certain tax filings that I need to do myself. I’m really happy I switched over!