Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
CollectiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Collective is the first all-in-one back office built exclusively for solopreneurs. Members save an average of $10,000 a year in taxes and get time back to focus on their passion, not paperwork. We’ve served more than 16,000 solopreneurs across the country.Solopreneurs wear every hat, from bringing in revenue to handling accounting, payroll, and taxes. Getting help is often a headache, and the cost can be prohibitive. Most end up stuck with a costly, manual patchwork of DIY software and piecemeal professional help. Collective changes all of that.We’re not just software. We own the outcome: clean books and accurate taxes for every member. Our done-for-you platform covers:LLC formation and entity complianceS Corp electionMonthly BookkeepingPayrollQuarterly tax estimatesBusiness tax returnA real-time AI assistant that handles the back office end to endMembers can also purchase health coverage, business insurance, and more through our Insurance Center, which connects seamlessly to the rest of their business finances.Built by solopreneurs for solopreneurs, Collective gives you the confidence and peace of mind to run your business and focus on why you became self-employed in the first place.
Collective (collective.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
523 approved reviews, newest moderated first
I did not like that I could not bypass a sectio because I did not have the paperwork. I had to upload a document anyhow
By Jackson F.
Response from Collective· Nov 20, 2025
Hey Jackson, We’re sorry to hear the document upload is frustrating. We're working on automating as much as possible and continuing to invest in our product to make this a seamless experience. Thank you for taking the time to leave a review — know that we're working on this. - The Collective Team
I signed on with Collective in May and have had one of the most frustrating service experiences of my professional life. Nearly six months later, my books are still not fully set up or accurate, and most of my questions have gone unanswered. Communication is fragmented and inefficient. Every message goes into a general queue where a new person responds each time, meaning I’ve had to re-explain the same issues over and over with no progress. What was sold as a streamlined, all-in-one solution for small business owners has instead created more confusion, not less. As a business owner who came to Collective hoping for clarity and support after a disappointing CPA experience, this has unfortunately been worse. I’ve paid for months of “service” without receiving the value I was promised. I would not recommend Collective to anyone looking for reliable bookkeeping or proactive communication.
By Courtney R.
Response from Collective· Oct 22, 2025
Hi Courtney, We’re sorry to hear about your experience and the frustration it’s caused. We appreciate you sharing these details and understand how discouraging it can feel when things take longer than expected. Your feedback about communication and bookkeeping setup is important to us. We’re continuing to refine our processes and communication systems to better support members and ensure smoother experiences moving forward. Thank you for taking the time to share your perspective — it genuinely helps us improve. - The Collective Team
Been with Collective 3 years, best decision I made for my business. They understand what it means to be a freelancer, they simplified everything for me.
By Alex
Response from Collective· Oct 24, 2025
Hi Alex, Thank you so much for sharing this — we’re thrilled to hear you’ve been with Collective for 3 years and still finding real value in what we do. It means a lot to know that our team’s work to simplify life for freelancers is making a difference for you. We’ll keep working to make running your business even easier every year. – The Collective Team
Collective really helps me know what i don't know about accounting and tax filings for my business
By JQT
Response from Collective· Oct 24, 2025
Thank you for sharing this — we love hearing that Collective has helped bring clarity to your accounting and tax filings. That’s exactly what we aim for: making sure you can focus on your business while we handle the complexities behind the scenes. We’ll keep finding new ways to simplify and educate along the way. – The Collective Team
Very easy to work with and great communication.
By Tessa
Response from Collective· Oct 24, 2025
Hi Tessa, Thank you for the kind words! We’re so glad to hear that working with Collective has been easy and that our communication has met your expectations. We’ll keep focusing on clear, consistent support so you can stay confident running your business. – The Collective Team
so far so good
By Steve W.
Response from Collective· Oct 24, 2025
Hi Steve, Thanks for taking the time to share your experience! We’re glad things are going well so far and appreciate you being part of Collective. We’re here to make sure it keeps getting better from here. – The Collective Team
Good so far!
By Jelyn Bernardo Y.
Response from Collective· Oct 20, 2025
Hi Jelyn, Lets keep the positive momentum going - looking forward to supporting you.
So easy, truly decreased my stress level and I didn't feel worried about missing something.
By Misty
Response from Collective· Oct 20, 2025
Hey Misty - thanks for the feedback and glad you have headspace back to focus on growing your business. This is why we built Collective and we're excited to support you as you grow.
