Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
523 reviews
CollectiveSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Collective is the first all-in-one back office built exclusively for solopreneurs. Members save an average of $10,000 a year in taxes and get time back to focus on their passion, not paperwork. We’ve served more than 16,000 solopreneurs across the country.Solopreneurs wear every hat, from bringing in revenue to handling accounting, payroll, and taxes. Getting help is often a headache, and the cost can be prohibitive. Most end up stuck with a costly, manual patchwork of DIY software and piecemeal professional help. Collective changes all of that.We’re not just software. We own the outcome: clean books and accurate taxes for every member. Our done-for-you platform covers:LLC formation and entity complianceS Corp electionMonthly BookkeepingPayrollQuarterly tax estimatesBusiness tax returnA real-time AI assistant that handles the back office end to endMembers can also purchase health coverage, business insurance, and more through our Insurance Center, which connects seamlessly to the rest of their business finances.Built by solopreneurs for solopreneurs, Collective gives you the confidence and peace of mind to run your business and focus on why you became self-employed in the first place.
Collective (collective.com) has 523 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 23 reviews with 4 stars · Clear filters
While I still have my reservations, I'm leaning toward liking Collective. The people that I've dealt with so far have been helpful. I still would like to see results and those seem further off than ever, but I have hope after today's onboarding session. The service was great and she answered all my questions. So far, so good.
By Bryan A.
I love working with collective and it is a great platform to keep so many of my business needs met. My questions are constantly being answered by staff even though the answer might be challenging to find at first. I always leave understanding how to better utilize this important service.
By Diana Z.
Response from Collective· Oct 9, 2026
Hi Diana, thank you for sharing your experience! We are so glad our team always sticks with you through tricky questions to ensure you leave with total confidence in running your business platform.
It's incredible how complex running what appears to be a simple business really is. Between federal and state taxes, various filings, etc., it's just a complete jungle that would be difficult to manage without professional help. For the price, I think Collective is a very good offering. They could do a little bit more, in my view, especially with some of the new AI tools. I could imagine them rolling out to automate the true last mile of every little payment to tax authorities or checking on documentation. Some of that is still, unfortunately, kind of manual, but they stay on top of it and assign account executives to ensure you're getting things done. I also have to say that, having worked with two account executives who are both CPAs, the people that they recruited to be customer-facing are truly top-tier. They are super attentive, good-humored, and communicate clearly. Special shout-out to John Heintz - what an amazing person to work with!
By PRESCOTT
Response from Collective· Sep 24, 2026
Thank you so much for the detailed review and for highlighting how our team takes the stress out of business compliance! We really appreciate your thoughtful feedback on AI and on automating those last-mile tax steps, and we're actively working to make the experience even smoother. We'll be sure to pass your special shout-out along to John; he’s going to be thrilled to hear it!
Updates and notifications of due dates
By Marvin A. G.
Response from Collective· Sep 16, 2026
Thank you for taking the time to share your feedback! We're glad to hear that our updates and due date notifications are helping you stay on track. If there's anything we can do to make your experience a full 5-star one, please feel free to reach out and let us know!!
The help has been amazing! I truly appreciate you guys talking with respect as some if not most of us are new to this. My ONLY complaint I guess would be, being called other names besides my own. Twice this has happened already.
By Johnny S.
Response from Collective· Mar 26, 2026
Hey Johnny - Thanks for taking the time to leave a review. Glad your experience overall has been good. We're looking into how this happened - it shouldn't occur at all.
Super simple Only gripe I had was not being able to attach my BlueVine Business Account.
By Luis Angel S.
Response from Collective· Jan 13, 2026
Hi Luis, Thank you for the feedback—we’re glad to hear you found everything super simple overall. We appreciate you flagging the issue with attaching your BlueVine Business account. Our team has already reached out to help get this resolved. Thanks again for being a Collective member and for sharing your experience. – The Collective Team
Website is great to manage my S-corp. When I reach out to my support team, I get a quick response and good advice. One thing I wish I had better help with is related to my tax withholdings. I feel like I somehow have over-withheld and the reps seemed not too keen on calcuating my withholdings. Perhaps this is due to legal risk. But that has been a challenge. Worst case, I will get a good refund in 2026
By Christopher Michael B.
Response from Collective· Dec 12, 2025
Hi Christopher, Thank you for the thoughtful review — we’re glad to hear the platform has been helpful in managing your S-Corp and that you’ve had responsive support with clear guidance. We appreciate the feedback on tax withholdings as well. This is an area where we aim to provide direction while staying within compliance boundaries, and your note helps highlight where clearer support can be valuable. Thanks again for being part of Collective. We’ll continue working to improve the experience and support you year-round. – The Collective Team
Very easy to get started with lots of responsive support. Lots of materials requested.
By J. Michael G.
Response from Collective· Nov 24, 2025
Hi J., Thank you for taking the time to leave this review — we’re glad to hear the onboarding felt easy and that our team’s responsiveness has been helpful. We also appreciate you calling out the volume of materials we request. Some of those documents are required for compliance and accurate setup, but we’re always working to streamline the process so it feels lighter and clearer for new members. Thanks again for sharing your experience. – The Collective Team
