Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
285 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Club 1 Hotels is a leading wholesale travel company offering members-only rates that are up to 60% Off at over 1.8 million hotels, car rentals, and activities worldwide. Plus, members have access to exclusive rates on flights, vacation homes, golf tee times, theme parks, tickets, and more. Every member earns 2% or more in loyalty points on every booking that can be used towards future travels.Create a Free Account today and Save!
Club 1 Hotels, LLC. (club1hotels.com) has 285 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
285 approved reviews, newest moderated first
We have booked through Club 1 hotels many times and have had great experiences with booking. We have not run into any issues with our reservation when arriving at the hotel..so far so good. We will continue using them to book our travel
By Nick
Great experience
By Daniel G.
I just started making my hotel reservations with Club 1 and they are fantastic and very professional. I am pleased with them. If you really want to receive a good price and excellent customer service and get the best price hotels use them.
By Joe Tito V.
They charged twice for my reservation that after was cancelled, but I never got my money back, I contacted them for the only way (text messages) and they say they will not refund as they had a debit from my card (that is not true). They charged after my disputes 4 times again but they were reversed after my complaint, and is not a small, we are talking now about $ 3,557.04. Don deal with this Company is a mess, and there is nobody to talk with. Your response is not accurate, today Amex took again my dispute because they saw that the amount is still not credited in my account that has to be in $0 and is showing that I owe $3,557.04, your website shows 4 sales for the same amount and only two refunds, so they are missing two refunds as the reservation was cancelled on time and was charged twice.
By Ignacio N.
Response from Club 1 Hotels, LLC.· Aug 29, 2023
Hello Ignacio, We are quite surprised by your review given we have been in constant communication with you and provided you this evidence from our credit card processor that both of your refunds were successfully processed. We have recommended that you contact American Express to identify why one of them has not posted to your account. You previously advised us via text that Amex had reversed one of your credits, and we advised you that is not something we can assist with and that you need to speak with Amex. We purposely communicate in writing so that there is a record of all communication which prevents misunderstandings and false claims. You can view the transactions information here: https://bit.ly/c1hproof You are incorrect. As the image shows, there are 2 charges and 2 refunds which equals NET ZERO $. If Amex did not post your refund, you need to contact Amex directly as we do not have the funds.
After an initial hotel booking in Miami, then this travel website became a scam as they blocked my login and never responded my messages. They never answer the phone with a Chicago area code, it's an answering machine based in a landline. The recording states that "all agents are busy with other customers" but that is false. Simply Club1hotels does not have any call center, and be lucky if they respond your email messages.... and there is never the name of the agent who replies. Be careful as Club1hotels bribes some users by offering discounts or upgrades if they write positive or favorable reviews. Therefore, many reviews are not to be trusted.
By Gaston F.
Response from Club 1 Hotels, LLC.· Aug 28, 2023
Gaston, we know that you are upset that we terminated your account as a result of fraudulent activity. Our terms and conditions are quite clear that we reserve the right to terminate a member for violations of membership including fraudulent activity. Now you are posting a fraudulent review, at least your conduct is consistent!
After joining this website Club1hotels I was blocked after making a booking. I had to repeat complaints as to why I was blocked and the answer was ridiculous and had no signature. Who answered? The anonymous answerer ignores that Chile is a neighboor country of Argentina.
By Ines K.
Response from Club 1 Hotels, LLC.· Aug 21, 2023
Our credit card processing company flagged your account for potential fraud this we had no choice but to terminate your membership.
Would not honor the price match guarantee. Use a more reputable travel company.
By Michael
Response from Club 1 Hotels, LLC.· Aug 18, 2023
Michael, we are quite surprised by your review after we explained to you in great detail our terms and conditions which you acknowledged. 1. You do not have a paid annual membership so you do not qualify for our best rate guarantee. 2. Our Best Rate Guarantee and all of our competitors is only valid the day that you actually book NOT months later after you have booked a non-refundable/non-amendable reservation! https://www.club1hotels.com/terms-and-conditions Additional you were advised by email prior to marking the booking that your membership was free and does not qualify for th Best Rate Guarantee program.
Scammer. Run off with my money and then called the hotel and told them I paid with a stolen credit card. He is also not licensed to be a travel agent for Holiday Inn.
By Stephen K.
Response from Club 1 Hotels, LLC.· Aug 7, 2023
Stephen, you are a true fraudster! We love that you checked into the hotel then we’re dumb enough to file a dispute with your credit card issuer claiming you never stayed there, all while you were checked into the hotel. You are a disgusting individual!
