Club 1 Hotels, LLC.Reviews of club1hotels.com

Nothing more good, but comfortable stay and clean room make it the review 3 star

They have disappeared from the web and are unreachable. All bookings and gift cards gone.

Would give 0 stars if I could!!! I booked a room back in Feb for our vacation last week to South Dakota. Got the processing email AND the approval email. Get to the hotel to check in and to my surprise, there is no booking under my name..... The front desk lady was an absolute angel and did some digging for me and sure enough found my reservation in the list of cancellations. The website cancelled my reservation back on June 30th ( 10 days before my trip!!) and never gave me reason why or even a heads up that my room had been cancelled!!!! We called the 312 number and it isn't a real number or in service so the lady found another number associated with them and we called it. I had it on speaker phone when the foreign lady that answered tried to give me the run around so the front desk lady piped in. The club1 lady hung up on us. So we called right back, again hung up on. Called back again and told them we were going to get our lawyers involved and the lady agreed to send the hotel a "virtual card for the payment" for our room, just as she was going to give the number to the card she again hung up on the hotel lady. So we again called back and it turned into a screaming match between the front desk lady and the club1 scammer. Needless to say we never did get the virtual card and I'm in the middle of fighting the fraudulent charge that I never got back for THEM cancelling my reservation. STAY FAR, FAR AWAY FROM THIS BOOKING SITE!!!!!!!!! I have all the proof of this if they try to deny any of these claims!! Let them try to lie their way out of this one!! not to mention the cussing and way they speak to others on this thread is 100% completely unprofessional!!!

The star system seems biased. This company took lots of pre-paid reservations, sold lots of gift cards, and then took the money and ran. Website is down, emails bounce and now, I’m left with over $5k in gift cards and reservations that I’ll have to pay for again.

Booked a hotel room in Las Vegas through Club 1 in February 2025. Was charged in full for the hotel stay. Checked my email before arriving at the hotel to find out that the website was no longer accessible. Called the hotel to confirm my reservation which said my reservation had been cancelled. Now we are filing a fraudulent claim. DON'T TRUST 3RD PARTY BOOKINGS! Make your reservation through the hotel you wish to stay at.

Booked 2 hotel rooms, they have repeatedly charged my credit card 10 times for the same 2 rooms, 8 being duplicate charges. They have said for weeks they would reverse the charges, but have not done so (only 1 reversal), and they effectively stopped all communication. This feels like a scam company.

Loved this booking platform 4 years ago and wrote a great review. Been using them since. Except for now, bought GC with their promotion and was overcharged $8800.00, I had to notify them that they duped and triple charged me. I booked a room and it was cancelled, they never notified me that they cancelled it, I received a notice saying that they received the request, but that was all. They said it was cancelled because it was a duplicated reservation, but there was a different lead name on the reservation. Now I have to rebook at the higher rate. They said my gift card had a zero balance, when in fact I have over $7000 on it. They reversed the duplicated charges and reinstated my gift card balance, but they are not honoring the original price that I paid and now I have to pay the higher rate. I asked numerous times to speak to someone, but my phone calls go to VM, and in email I asked to be called numerous times and nobody has bothered to call. They were not apologetic at all or accommodating. Didn't even try to accommodate me, they fixed what I brought to their attention that they were wrong about, but nothing else. Those are huge errors and they don't seem to care that they screwed up my account for over $16,000.00. Don't know if it is new management, but I WOULD NOT recommend them. I will continue to use them to use up my gc balance, but that will be it. Worse customer service ever!!! Can't even get someone to speak to, I can speak to someone at Expedia, Hotels.com and Bookings.com. Not worth going thru this. I am very sad, I recommend this place to many people, will not again. Will definitely tell other travelers about this experience. They were so awesome to work with in the beginning.

If I could give this company zero stars I would. This company charged my credit card twice, told me in an email that they will reverse the charge, but never did and I had to go through a dispute with the bank. STAY AWAY FROM THIS COMPANY